AN
Anam N
1 reviews | Active since Dec 2021
02 Dec 2021, 12:54
CANCELATION TAKING LONG TO CLOSE
I was sold a wrong deal, they delivered 2 sim cards instead of 1 and when i called to enquire about it i asked them to cancel..... And that was May and every time i send an email they say the cancelation is still in progress, last week i went to MTN outlet and the told me my account is handed over to collections department, i need help
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
02 Dec 2021, 13:04Hi Anam,
Thank you for taking the time to write to us about your MTN Cancellation.
As per our records, your query has been escalated to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
We sincerely apologize for the level of service you have received.
Your Case Number is: RCO157689
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN Cancellation.
As per our records, your query has been escalated to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
We sincerely apologize for the level of service you have received.
Your Case Number is: RCO157689
Regards,
The Mondo Team
Mondo's reply02 Dec 2021, 13:04
Official
Hi Anam,
Thank you for taking the time to write to us about your MTN Cancellation.
As per our records, your query has been escalated to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
We sincerely apologize for the level of service you have received.
Your Case Number is: RCO157689
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN Cancellation.
As per our records, your query has been escalated to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
We sincerely apologize for the level of service you have received.
Your Case Number is: RCO157689
Regards,
The Mondo Team
Mondo's replyOfficial
29 Dec 2021, 16:15Hi Anam,
Trust you are well.
Please note that your MTN cancellation has been done.
Your query will now be closed.
We do apologize for the delay and inconvenience caused.
For further enquiries, you may contact our Customer Service Team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation has been done.
Your query will now be closed.
We do apologize for the delay and inconvenience caused.
For further enquiries, you may contact our Customer Service Team.
Regards,
The Mondo Team
Mondo's reply29 Dec 2021, 16:15
Official
Hi Anam,
Trust you are well.
Please note that your MTN cancellation has been done.
Your query will now be closed.
We do apologize for the delay and inconvenience caused.
For further enquiries, you may contact our Customer Service Team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation has been done.
Your query will now be closed.
We do apologize for the delay and inconvenience caused.
For further enquiries, you may contact our Customer Service Team.
Regards,
The Mondo Team