1 reviews | Active since Sept 2015
Cancelation
Good day, Regarding the contracts that was renewed and the phones that was delivered/received on the 22nd of October 2021, today is the 23rg of October 2021, I'm not happy with the Hisense H50 Lite phones, the consumer protection act clearly states that there is a cooling off period and your consultant I spoke over the phone advised me and my husband that I have a 7 day cooling off period, I would like to exercise my right by canceling it within the cooling off period, the phones is still sealed and has not been used,
Please make arrangements for it to be collected and put my contracts(***) back on the month to month contracts as it was,
Hope to hear from you soon,
Rosemary Dianne Jacobs - Account Number: ***, Identity Number: ***, email address: ***, residential address: 36 Pagoda Street, Buffalo Flats, Extension 2 to 7, East London, Eastern Cape, 5209, contact numbers: ***
Thank you for taking the time to write to us about your Telkom cancellation query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO145830
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom cancellation query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO145830
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Please note that you will receive a callback shortly.
Regards,
The Mondo Team
Please note that you will receive a callback shortly.
Regards,
The Mondo Team
Trust you are well.
As discussed with Mondo, please note that an urgent collection has been escalated to the relevant department.
Once collection is done, a cancellation will be submitted.
Regards,
The Mondo Team
Trust you are well.
As discussed with Mondo, please note that an urgent collection has been escalated to the relevant department.
Once collection is done, a cancellation will be submitted.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom cancellation has been done and your numbers has been migrated to prepaid.
Your query has been resolved and will be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom cancellation has been done and your numbers has been migrated to prepaid.
Your query has been resolved and will be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team