QM
Quinten M
1 reviews | Active since Sept 2014
14 Nov 2022, 11:33
Cancel upgrade without any notice.
I was phoned by Mondo mobile 4to upgrade my current mtn contract. After a lengthy process over the phone to get the upgrade sorted I was told that my phone would be delivered within 7 days. Today, 21 days later, I decide to phone MTN to find out whether they have any knowledge of my contract getting renewed as I was expecting that I was ****med. MTN then informed me that its not a **** but that Mondo decide to cancel my upgrade. No one at this so called company bothered to inform me of this. What a waste of time. I suggest dropping the phone on them when they spam you in the future.
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
14 Nov 2022, 11:46Good day Quinten,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO300879
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO300879
Regards,
The Mondo Team
Mondo's reply14 Nov 2022, 11:46
Official
Good day Quinten,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO300879
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO300879
Regards,
The Mondo Team
Mondo's replyOfficial
15 Nov 2022, 15:20Hi Quinten,
Trust you are well.
Please note that an application for an upgrade does reflect on the MTN system. The application is in a pending status, therefore, a request has been sent to the relevant department to finalize the application.
MTN Order Number: ***
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that an application for an upgrade does reflect on the MTN system. The application is in a pending status, therefore, a request has been sent to the relevant department to finalize the application.
MTN Order Number: ***
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's reply15 Nov 2022, 15:20
Official
Hi Quinten,
Trust you are well.
Please note that an application for an upgrade does reflect on the MTN system. The application is in a pending status, therefore, a request has been sent to the relevant department to finalize the application.
MTN Order Number: ***
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that an application for an upgrade does reflect on the MTN system. The application is in a pending status, therefore, a request has been sent to the relevant department to finalize the application.
MTN Order Number: ***
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's replyOfficial
17 Nov 2022, 11:56Hi Quinten,
Trust you are well.
Please note that your recent MTN application has been cancelled, as requested.
You may apply for a deal in-store or online.
Your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team
Trust you are well.
Please note that your recent MTN application has been cancelled, as requested.
You may apply for a deal in-store or online.
Your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team
Mondo's reply17 Nov 2022, 11:56
Official
Hi Quinten,
Trust you are well.
Please note that your recent MTN application has been cancelled, as requested.
You may apply for a deal in-store or online.
Your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team
Trust you are well.
Please note that your recent MTN application has been cancelled, as requested.
You may apply for a deal in-store or online.
Your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team