KB
Khunga B
1 reviews | Active since Jul 2014
08 Jul 2021, 12:19
CANCEL THE CONTRACT!!!
In January I bought a MTN wifi router online, which I received on 25 February. I returned it to the MTN store on 1 March and was told the courier would take it back to their warehouse and I was given a number to call Mondo and a reference number. Since then I have been struggling with this Mondo and big amounts are being deducted from my account for something I don't have. To day I learned that I have been handed over to a collections agency.
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Replies (2)
Mondo's replyOfficial
08 Jul 2021, 12:25Good day Khunga,
Trust you are well.
Thank you for reaching out to us.
We sincerely apologize for the inconveniences caused.
Kindly note your query RCO125981 has been assigned to a dedicated consultant who will contact you shortly.
Regards,
The Mondo Team
Trust you are well.
Thank you for reaching out to us.
We sincerely apologize for the inconveniences caused.
Kindly note your query RCO125981 has been assigned to a dedicated consultant who will contact you shortly.
Regards,
The Mondo Team
Mondo's reply08 Jul 2021, 12:25
Official
Good day Khunga,
Trust you are well.
Thank you for reaching out to us.
We sincerely apologize for the inconveniences caused.
Kindly note your query RCO125981 has been assigned to a dedicated consultant who will contact you shortly.
Regards,
The Mondo Team
Trust you are well.
Thank you for reaching out to us.
We sincerely apologize for the inconveniences caused.
Kindly note your query RCO125981 has been assigned to a dedicated consultant who will contact you shortly.
Regards,
The Mondo Team
Mondo's replyOfficial
08 Jul 2021, 16:58Hi Khunga,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you, therefore, please advise what is a convenient time to make contact.
Kindly note that a follow up on cancellation has been escalated to the relevant department for urgent assistance.
We do apologize for the inconveniences caused regarding your cancellation.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you, therefore, please advise what is a convenient time to make contact.
Kindly note that a follow up on cancellation has been escalated to the relevant department for urgent assistance.
We do apologize for the inconveniences caused regarding your cancellation.
Regards,
The Mondo Team
Mondo's reply08 Jul 2021, 16:58
Official
Hi Khunga,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you, therefore, please advise what is a convenient time to make contact.
Kindly note that a follow up on cancellation has been escalated to the relevant department for urgent assistance.
We do apologize for the inconveniences caused regarding your cancellation.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you, therefore, please advise what is a convenient time to make contact.
Kindly note that a follow up on cancellation has been escalated to the relevant department for urgent assistance.
We do apologize for the inconveniences caused regarding your cancellation.
Regards,
The Mondo Team