NG
Natalie G
1 reviews | Active since Oct 2010
21 Jan 2022, 11:12
Can somebody get back to me with an actual Answer
I don't know if this is MTN's fault, Mondo fault, DSV's Fault. But can somebody tell me where my device is????
I was connected on Tuesday for delivery arrangements, I have been phoning since 3pm yesterday. DSV says they have sent the device back to JHB by MTN's instruction, Mondo says they know of nothing of such an arrangement ..... Mondo says they have the device but DSV has been unable to reach me... DSV called me on Tuesday... Please can somebody actually tell me what is going on... This is ridiculous!!!!!!!!!!!!!!
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
21 Jan 2022, 11:20Good day Natalie,
Thank you for taking the time to write to us about your MTN delivery query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO172973
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN delivery query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO172973
Regards,
The Mondo Team
Mondo's reply21 Jan 2022, 11:20
Official
Good day Natalie,
Thank you for taking the time to write to us about your MTN delivery query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO172973
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN delivery query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO172973
Regards,
The Mondo Team
NG
Natalie G's updateReviewer Update
25 Jan 2022, 15:22Good day,
I have now once again have had a delivery scheduled by DSV yesterday. Ronel from the Port Elizabeth Branch has sent my phone back to JHB by the request by Zandile from RewardsCO.
Can Zandile please inform me why did you tell them not to deliver?? As this is wasting my time. Nobody at Mondo MTN wants to give me an answer. Its not so difficult to deliver a phone. Currently I am again on waiting with your customer call centre for the last 10 minutes.
SOME HELP HERE PLEASE!!!!
I have now once again have had a delivery scheduled by DSV yesterday. Ronel from the Port Elizabeth Branch has sent my phone back to JHB by the request by Zandile from RewardsCO.
Can Zandile please inform me why did you tell them not to deliver?? As this is wasting my time. Nobody at Mondo MTN wants to give me an answer. Its not so difficult to deliver a phone. Currently I am again on waiting with your customer call centre for the last 10 minutes.
SOME HELP HERE PLEASE!!!!
NG
Natalie G's update25 Jan 2022, 15:22
Reviewer Update
Good day,
I have now once again have had a delivery scheduled by DSV yesterday. Ronel from the Port Elizabeth Branch has sent my phone back to JHB by the request by Zandile from RewardsCO.
Can Zandile please inform me why did you tell them not to deliver?? As this is wasting my time. Nobody at Mondo MTN wants to give me an answer. Its not so difficult to deliver a phone. Currently I am again on waiting with your customer call centre for the last 10 minutes.
SOME HELP HERE PLEASE!!!!
I have now once again have had a delivery scheduled by DSV yesterday. Ronel from the Port Elizabeth Branch has sent my phone back to JHB by the request by Zandile from RewardsCO.
Can Zandile please inform me why did you tell them not to deliver?? As this is wasting my time. Nobody at Mondo MTN wants to give me an answer. Its not so difficult to deliver a phone. Currently I am again on waiting with your customer call centre for the last 10 minutes.
SOME HELP HERE PLEASE!!!!
Mondo's replyOfficial
25 Jan 2022, 16:23 Hi Natalie ,
We apologize for the inconvenience.
Please note your query has been forwarded to the relevant team and you will be updated soon.
Regards,
The Mondo Team
We apologize for the inconvenience.
Please note your query has been forwarded to the relevant team and you will be updated soon.
Regards,
The Mondo Team
Mondo's reply25 Jan 2022, 16:23
Official
Hi Natalie ,
We apologize for the inconvenience.
Please note your query has been forwarded to the relevant team and you will be updated soon.
Regards,
The Mondo Team
We apologize for the inconvenience.
Please note your query has been forwarded to the relevant team and you will be updated soon.
Regards,
The Mondo Team