XN
Xolisiwe N
1 reviews | Active since Aug 2021
03 Aug 2021, 11:51
Can
Bad customer service they took my money but I canceled my application.. I was called by three different people confirming that my application is canceled
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
03 Aug 2021, 12:06Hi Xolisiwe
Thank you for taking the time to write to us about your cancellation query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO129393
Regards,
The Mondo Team
Thank you for taking the time to write to us about your cancellation query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO129393
Regards,
The Mondo Team
Mondo's reply03 Aug 2021, 12:06
Official
Hi Xolisiwe
Thank you for taking the time to write to us about your cancellation query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO129393
Regards,
The Mondo Team
Thank you for taking the time to write to us about your cancellation query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO129393
Regards,
The Mondo Team
Mondo's replyOfficial
10 Aug 2021, 15:00Hi Xolisiwe,
As discussed with our consultant please note that your cancellation is still in progress.
We have escalated this to MTN.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
As discussed with our consultant please note that your cancellation is still in progress.
We have escalated this to MTN.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's reply10 Aug 2021, 15:00
Official
Hi Xolisiwe,
As discussed with our consultant please note that your cancellation is still in progress.
We have escalated this to MTN.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
As discussed with our consultant please note that your cancellation is still in progress.
We have escalated this to MTN.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's replyOfficial
24 Aug 2021, 08:33Hi Xolisiwe,
Trust you are well.
As discussed with Nicole, Kindly note that your MTN cancellation has been done.
Your query is resolved and will be closed.
Thank you for allowing us to look into your query.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, Kindly note that your MTN cancellation has been done.
Your query is resolved and will be closed.
Thank you for allowing us to look into your query.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Mondo's reply24 Aug 2021, 08:33
Official
Hi Xolisiwe,
Trust you are well.
As discussed with Nicole, Kindly note that your MTN cancellation has been done.
Your query is resolved and will be closed.
Thank you for allowing us to look into your query.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, Kindly note that your MTN cancellation has been done.
Your query is resolved and will be closed.
Thank you for allowing us to look into your query.
Please call or email us if you have any further queries.
Regards,
The Mondo Team