NM
Nkhensani M
1 reviews | Active since Jun 2024
03 Sept 2024, 14:00
Call do not get answered 🥲
I had a contract with MTN with I took via Mondo. Contract paid up and in possession of a paid up letter. I have updated the credit bureaus and every week after being removed the account re- appear on the bureaus again. I called and emailed MTN several time and they told me that I need to contact Mondo. I called Mondo several times it goes unanswered.
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Replies (6)0
Replies (6)NM
Nkhensani M's updateReviewer Update
04 Sept 2024, 09:00Today, it’s worse at 9 am they auto voice indicates that I am calling them outside the operating hours
NM
Nkhensani M's update04 Sept 2024, 09:00
Reviewer Update
Today, it’s worse at 9 am they auto voice indicates that I am calling them outside the operating hours
NM
Nkhensani M's updateReviewer Update
04 Sept 2024, 09:01Can you please stop reloading the account with the bureaus. Especially Experian. I don’t want to go back to Ombudsman again
NM
Nkhensani M's update04 Sept 2024, 09:01
Reviewer Update
Can you please stop reloading the account with the bureaus. Especially Experian. I don’t want to go back to Ombudsman again
NM
Nkhensani M's updateReviewer Update
04 Sept 2024, 09:03Your are responding to everyone but not to my review
NM
Nkhensani M's update04 Sept 2024, 09:03
Reviewer Update
Your are responding to everyone but not to my review
Mondo's replyOfficial
04 Sept 2024, 09:07Hi Nkhensani,
We are sorry to hear that. Please note you will need to contact MTN direct for a paid up letter.
Regards,
The Mondo Team
We are sorry to hear that. Please note you will need to contact MTN direct for a paid up letter.
Regards,
The Mondo Team
Mondo's reply04 Sept 2024, 09:07
Official
Hi Nkhensani,
We are sorry to hear that. Please note you will need to contact MTN direct for a paid up letter.
Regards,
The Mondo Team
We are sorry to hear that. Please note you will need to contact MTN direct for a paid up letter.
Regards,
The Mondo Team
NM
Nkhensani M's updateReviewer Update
04 Sept 2024, 09:12I have a paid letter from MTN, but MTN say you keep on reloading the account with Experian
NM
Nkhensani M's update04 Sept 2024, 09:12
Reviewer Update
I have a paid letter from MTN, but MTN say you keep on reloading the account with Experian
Mondo's replyOfficial
04 Sept 2024, 09:20Apologies for the misunderstanding. However, Mondo has not activated the account again. We do see that the account was settled.
Mondo's reply04 Sept 2024, 09:20
Official
Apologies for the misunderstanding. However, Mondo has not activated the account again. We do see that the account was settled.