BuyMondo Telkom incompetence

Greetings I app**** for WiFi modern and phone on special and fortunately it got approved. I was also told of an admin fee of R99 which was to go off in 2-3 days. Unfortunately the Acc I gave had no funds on the 10th Sept, so Mondo was fast and proactive in contacting me First via sms to call them urgently and schedule a new debit order date. And I did exactly that, I dropped everything and called their call center. When consultant Priscilla answered, she successfully updated the New Banking details, to my surprise though when I request to debit it immediately or tomorrow the soonest day, she claimed the system doesn’t allow. I repeatedly asked and even begged for another alternative method of paying, a direct eft even or a sooner date not the 29th she was giving me, coz that’s only when they’ll be able to deliver my handset. And it will be way too late then for me, it’s urgently needed for work purpose before the 28th.

I refused to accept that it could not be done and so I requested my case be escalated to another superior department or I simply ask HelloPeter.com to assist since no one is doing level best to go an extra mile for something that CAN be possibly done..

It turned out -“no the system doesn’t allow us, it automatically selected it’s own date, the 29th Sept”. My concern is why the very same system texted me to use my ****** airtime and time to call Mondo, instead of concentrating at work on my patients? The system “selected” the 29th date for me- under who’s authority to access my account? I never consented to that, I can legally argue that. That’s when now Bianca (when I was chatting online) was willing to jump and help and speak to manager to help. She told me she’ll come back to me in an hour, I mustn’t go offline, that was 2 hours ago already- again that’s another even expense- Data, an expensive commodity.

All I requested is my account be debited as soon as possible or tomorrow latest, the handset was ordered for urgent work purpose before the 28th, so having debit order on the 29th is out of the question for me- it’s HelloPeter or I simply cancel this 2 year contract. Or they deliver the goods as expected and do as they please on the 29th.

After long 2 hrs wait on-line, Bianca came back and said the very same thing but from management now. When I gave her my 3 options, that’s her quoted response - “Bianca The request for the admin fee is sitting with Absa Nomfundo we will not be able to override the the system if there was anything i could do to help you i would do it but this is out of our control.”

Nomfundo “I hear you and I still request a Reference for this enquiry please.”

After begging for Ref number, I got it. Reference no: 313001

Can I be assisted here please Thank you