HS
Hilary S

1 reviews | Active since Nov 2015

23 Nov 2015, 16:03

BUYMONDO - MISLEADING SALES

I was recently phoned by Buymondo, an associate of Vodacom, offering me a 2GB MBB top up for my cellphone at R109 per month. I was interested in the offer but the sale was conditional upon my receiving one invoice for both my cellphone and the 2GB MBB top up, as Vodacom were doing the billing. The sales person confirmed that would happen, as did the supervisor. I repeated to them that if this did not happen, the sale would fall through. Well, needless to say, I am receiving 2 invoices and, not only that, my monthly account for this item is not R109 but R129. Despite calls to both Vodacom and endless promises from BuyMondo to get back to me (as they had logged a dispute and were investigating), I heard nothing further. When I called them today to lodge my displeasure, I was told that they had called me and left a message for me on my cellphone. No messages have been left on my cellphone by BuyMondo. The consultant also kept on talking me down so I insisted that a supervisor get back to me, otherwise I would be contacting Hello Peter for others to learn of their business practices. Not only do they mislead when they sell, they are economical with the truth.

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Replies (1)
Mondo
Mondo's reply23 Nov 2015, 16:33
Official
Hello HilaryPS,

Thank you for raising your query with Mondo Customer Care.

Kindly note, we are investigating your query and will revert with feedback shortly.

We would like to apologize for any inconvenience caused.

Kind Regards,

Mondo Customer Care