1 reviews | Active since Oct 2012
Buymondo misleading sales
<p>I was recently phoned by Buymondo, an associate of Vodacom, offering me a 2GB MBB top up for my cellphone at R109 per month. I was interested in the offer but the sale was conditional that I would only pay R109 onwards for the 2GB MBB top up, replacing my current contract. This was not the case and through communications with Buymondo they agrred that I was mislead and would cancel the contract once they receive back the device. </p> <p>My Vodacom account has been debited with an amount of R1,862.89 due to the cancellation of the contract (which is an indication that they have received the device) for the device shown as not received back. I have also paid the monthly fee for 5 months. All money should be paid back to me.</p> <p>I have spoken to Roland on 20 September discussing the issue and received the reference 62682. He would have investigated and solve the issue but nothing has happened yet.</p> <p>I have called again on 29 September (1.27 PM) and enquired about the issue and the person I have spoken to said they would inform me regarding the issue. I have not received anything back yet.</p> <p>I have also sent an e-mail on 6 October and have not received a reply yet.</p> <p> </p>
Good day Alwyn,
Thank you for raising your query with Mondo Customer Care.
Kindly note that we are busy investigating your query and will revert with feedback ASAP.
Please do not hesitate to contact us, should you have any further queries.
Kind Regards
Mondo Customer Care
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Good day Alwyn,
Thank you for raising your query with Mondo Customer Care.
Kindly note that we are busy investigating your query and will revert with feedback ASAP.
Please do not hesitate to contact us, should you have any further queries.
Kind Regards
Mondo Customer Care
***
