BuyMondo is pathetic!!!!!

<p>In August we received a call from Buy Mondo offering us a contract of 2x Wi-Fi routers with 2GB data. They said it is free of charge. We accepted the contract because who would not want that for free. They delivered the routers at our home and we signed for them. After the first month they deducted R400 from my account. We went to Vodacom to stop the contract as we were told that it was a free service. Vodacom said we should call Buy Mondo to sort it out because Vodacom was not the party that sold us the routers. After I spoke to a lady she said that they will have to do an investigation as they will never sell something for FREE. They came back to us about a week later and informed us that the tapes did indeed show the sales person selling it as a free contract. She said that they cannot give it for free but can offer us a 30% discount. My wife and I then decided that we no longer want the contract and that they must collect the devices and reverse the debit order and pay us back the R400. A day after I send an email asking for the devices to be picked up they did send an email back asking for our details. About 2 weeks after I again wrote an email asking them to sort out this mess or I will be forced to write a complaint. 10 October about 3 weeks after that email I wrote another email asking for them to pick up the devices and pay back the money that was deducted. 4 days later I received this email from Buy Mondo: “Hi, We received a query from you, but due to a technical glitch, this prevented your email correspondence from reaching us. We’re so sorry! If you still need assistance, please let us know by replying to this email.” I again rep**** by asking them to pick up the devices and did that in a very professional manner. No email was send back and nothing happened! I phoned them on Monday 31 October and spoke to a lady. She said that they will come back to me but guess what… still no phone call or email!!! Today is 2 November 2016. I have not heard from them! They have not phoned us! No emails! NOTHING!!!! Yesterday I again tried phoning them… NO ANSWER!!! Today I am sick and tired of phoning and not getting any answer and sending emails!!! I did warn Buy Mondo that I will be taking this matter further so today is the day I will be doing that! I’m posting this review on Hallo Peter and I will be sending a complaint to the Ombudsman 2 working days after this date if I have not heard anything from Buy Mondo. After that and with no action from Buy Mondo I will see my lawyer about this next wee****! If you are interested in sorting this out in the time given, phone on ********** !</p>