MB
Monique B

1 reviews | Active since Sept 2016

22 Sept 2016, 11:30

Buy Mondo - Biggest **** in SA

<p>I was contacted by the Mondo Group, telling me that I would pay less on my existing contract for another GB of data. Not only did they open a new contract under my name (which costs a huge lump sum of money to cancel) but they charged me and gave me nothing in return. When consulting with Vodacom they said it's a ****, when contacting Mondo (wracking a nice phone bill it costs to actually get ahold of them) they informed me that I must cancel it with Vodacom. Long story short - they will get back to me in 7-15 working days... Do not listen to these people, they misinform you. Worst call centre to ever get your contact details.</p>

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Replies (2)
Mondo
Mondo's reply22 Sept 2016, 13:27
Official

Good day Monique ,

Thank you for raising your query with Mondo Customer Care.

Kindly note that we are busy investigating your query and will revert with feedback ASAP. Please do not hesitate to contact us, should you have any further queries.

Kind Regards Mondo Customer Care ***

Mondo
Mondo's reply07 Oct 2016, 12:53
Official

Hello Monique ,

Thank you for allowing us to investigate and resolve your query. As per your discussion with our consultant, your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries.

Kind Regards

Mondo Customer Care ***.