UU
User U

1 reviews | Active since Oct 2016

19 Oct 2016, 15:50

Buy Mondo are ********. They want to force customers to accept their agreements by poor service.

<p>I was recently made an offer by Mond for a sim contract. After checking my finances I realised I cannot actually make the payments. The agreement was that I would have 7 working days to cancel the agreement. But now when I call their call center they dont pick up but strangely this happen just after some lady picked up and I told her that I want to cancel my agreement before the seven day agreement lapses. After I gave her my ID number she hanged up so now when I call they do not pick up the phone. I sent emails still no reply. </p>

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Replies (2)
Mondo
Mondo's reply19 Oct 2016, 16:42
Official

Good day Nhlanhla ,

Thank you for raising your query with Mondo Customer Care.

Kindly note that we are busy investigating your query and will revert with feedback ASAP.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards
Mondo Customer Care

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Mondo
Mondo's reply20 Oct 2016, 09:02
Official

Good day Nhlanhla,

Thank you for raising your query with Mondo Customer Care.

As per your discussion with Kimona, your query has been resolved.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards
Mondo Customer Care

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