RP
Rechana P

1 reviews | Active since Oct 2019

16 Oct 2019, 09:47

Bul**** into contract by Buy Mondo with misleading me into chaning my current price plan on data contract

I was phoned by a lady, claiming she is from Vodacom, and that she wants to change one of my current data contracts to a cheaper plan with more data per month. I told her that I was interested in changing the plan as my dad is using this specific contract. However, she was very persistent and didn't want to take no for an answer. She said that she was going to send me just the sim card as I already have a wifi router for this contract. When receiving the sim card yesterday, I noticed that this sim had a new number. When phoning Vodacom this morning, they stated that this was a new data contract that I signed up for, and that Mondo signed me up for this contract. I DID NOT AGREE TO A NEW CONTRACT!!!!!!! I agreed to changing my current contract to a cheaper price plan! I feel like I have been bul**** into something that I DID NOT AGREE TO!!!!! I have logged a cancellation with this company, as Vodacom said that I have 14 days to cancel this contract. You state that your phone calls are recorded, please go listen to this call. And you can send the courier to come collect your sim card!!!! This is a ******** offense, phoning people and bullying them into contracts that they did not agree to!

0
Replies (6)
RP
Rechana P's update16 Oct 2019, 10:12
Reviewer Update
Please note that I initially was NOT INTERESTED in changing my current data plan! This is so upsetting that companies hire people that I are so desperate that they would lie! Or is this your company policy into getting deals, bully tactics????? Misleading people into believing that you are VODACOM. The lady even asked if we had any issues with Vodacom, and I stated that I live on a farm and the signal is a bit bad, which we reported previously to Vodacom, and that she will escalate my complaint.
Mondo
Mondo's reply16 Oct 2019, 10:13
Official
Good Day Rechana, 

Thank you for raising your query with us.

Please note that we are attending to your query with the utmost urgency.

Kind Regards,

Mondo Team
Mondo
Mondo's reply16 Oct 2019, 13:18
Official
Good Day Rechana, 

Please note that an investigation has been logged for the dispute raised.

Feedback will be provided shortly.

Kind Regards,

Mondo Team
Mondo
Mondo's reply17 Oct 2019, 12:28
Official
Good Day Rechana, 

As discussed with our consultant, your investigation was concluded and feedback was provided to you.

Your query has been resolved and our team has submitted the cancellation for you.

Should you have any further queries please feel free to email us on ***

Kind Regards,

Mondo Team
RP
Rechana P's update02 Nov 2019, 14:32
Reviewer Update
Ja well,what a surprise!The money was deducted from my account,so was the contract cancelled?The contract still show active on my profile!This is pathetic,still not happy!I want my money back,and I want this contract cancelled!
Mondo
Mondo's reply11 Jan 2023, 14:38
Official