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AH
Andrew H

1 reviews | Active since Oct 2021

02 Dec 2021, 14:20

Brilliant service consultants, terrible company.

3 months later I am still being told that my cancellation will be processed in 7 to 14 working days. That’s 3 months of bills off my account. The service consultants are BRILLIANT but whatever is happening behind the scenes is non existent. This company is a total farce. DO NOT USE THEM!!!

0
Replies (5)
Mondo
Mondo's reply02 Dec 2021, 14:27
Official

Hi Andrew,
 
Thank you for taking the time to write to us about your MTN query.

Please note that your query has been escalated to the relevant department for urgent assistance.

Once we receive feedback, we will advise you accordingly.
 
Your Case Number is: RCO147215
 
Regards,
 
The Mondo Team


AH
Andrew H's update02 Dec 2021, 15:44
Reviewer Update
Another vacuous stayement leading nowhere...
Mondo
Mondo's reply02 Dec 2021, 16:51
Official
Good day,

Please note that you will receive a call within tomorrow.

Regards,
The Mondo Team
Mondo
Mondo's reply30 Dec 2021, 12:59
Official
Hi Andrew,

Trust you are well.

Please note that your MTN cancellation has been done.

Your query will now be closed.

We do apologize for the delay and inconvenience caused.

For further enquiries, you may contact our Customer Service Team.

Regards,

The Mondo Team
AH
Andrew H's update18 Oct 2023, 07:54
Reviewer Update
Thats very nice but no one ever called me and te money was never returned to my account. Filthy.