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Colleen S

1 reviews | Active since May 2012

27 Nov 2019, 15:31

Billing for contract I did not used

I took sim contract with Mondo and received it early August 2019, by the 12 Aug it was activated and since than I had connection problems. I went to Southgate store was help but internet only work for 2 hours, i asked them to cancel and they still debit me for a month and half payment, I reverse the payment and I received invoice for debit +/- R203.00 I query it on the 07 Nov and did not get feedback and reverse debit again, how can I pay for something i did not use

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Replies (7)
Mondo
Mondo's reply27 Nov 2019, 16:01
Official
Good day Jo-Ann,
Thank you for raising your query with us. 

Please note that we will be in contact with you shortly. 

Kind Regards, 

Mondo Team 
Mondo
Mondo's reply28 Nov 2019, 13:15
Official
Good Day Jo-Ann, 

Kindly note that our team has attempted contacting you with regards to the above query however we haven't been successful.

Please respond to our email to advise what is the best possible time to contact you.

Kind Regards,

Mondo Team 
Mondo
Mondo's reply29 Nov 2019, 18:33
Official
Good Day Jo-Ann, 

Thank you for taking the time to share your concerns with us.

Please can you send the requested documents to us urgently in order to resolve the above matter.

Kind Regards,

Mondo Team 
Mondo
Mondo's reply02 Dec 2019, 17:01
Official
Good Day Jo-Ann, 

Thank you for providing us with the requested documents.

We are currently liaising with Telkom to get this matter resolved.

We will keep you updated on the progress of this.

Kind Regards,

Mondo Team 
Mondo
Mondo's reply05 Dec 2019, 16:48
Official
Good Day Jo-Ann, 

Please note that we have requested for Telkom to place priority on your query.

We will keep you updated on the progress of this.

Kind Regards,

Mondo Team 
Mondo
Mondo's reply09 Dec 2019, 08:46
Official
Good Day Jo-Ann, 

Please note that your query is still in progress and we have followed up with Telkom.

We will keep you updated on the status of this.

Kind Regards,

Mondo Team 
Mondo
Mondo's reply11 Dec 2019, 08:38
Official
Good day Jo-Ann,  Telkom has confirmed that your query is resolved and the proof has been emailed to you.

You shouldn't be debited anymore. Should you have any further queries please feel free to email us.  Kind Regards,

Mondo Team