dT
damieian T

1 reviews | Active since Oct 2015

04 Feb 2016, 20:05

billing extra on my data package

As per convosation with kimona in January 2016 she advised me that my data package has been sorted out i received my billing at the end of january i see i was over charged for my data which was not suppose to be more than what was discussed after speaking to a consultant ziynda around 9:30 4 feb she advised that mondo did not make proper debit arrangements with them ,she also advised me that i will be billed even more at the end of february which is f#ck3n ******** .....<br> <br> <br> i sent a email to [Email Removed] up till this very moment i had no response from them ...<br> <br> if the matter is not sorted out i will take matters according to the consumer protect act an deal with it further with my legal department if matters are not resolved <br> <br> <br> We will be waiting for your response (call)<br>

0
Replies (2)
Mondo
Mondo's reply05 Feb 2016, 08:48
Official
Hello **** juice,

Thank you for raising your query with Mondo Customer Care.

Kindly note that we are busy investigating your query and will revert with feedback ASAP.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards
Mondo Customer Care
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Mondo
Mondo's reply07 Oct 2016, 10:30
Official

Hello **** juice,

Thank you for allowing us to investigate and resolve your query. As per your discussion with our consultant, your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries.

Kind Regards

Mondo Customer Care ***.