MG
Mzikayise G
1 reviews | Active since Jul 2013
25 Nov 2019, 09:41
Billing
I would like to lodge a formal complaint with Mondo. I took up a contract for R99.
I gave clear instruction to debit my account on 20th of the month
They then debited me on the last day of the month for 2 months, when debit order was rejected they then charged me R220 per failed debit order. I would like them to reverse the charges and fix my debit order
Helpful (0)
Replies (6)0
Replies (6)
Mondo's replyOfficial
25 Nov 2019, 09:44Good Day Mzikayise,
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Mondo's reply25 Nov 2019, 09:44
Official
Good Day Mzikayise,
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Mondo's replyOfficial
25 Nov 2019, 17:02Good Day Mzikayise,
Kindly note that our team has attempted contacting you with regards to the above query however we haven't been successful.
Please respond to our email to advise what is the best possible time to contact you.
Kind Regards,
Mondo Team
Kindly note that our team has attempted contacting you with regards to the above query however we haven't been successful.
Please respond to our email to advise what is the best possible time to contact you.
Kind Regards,
Mondo Team
Mondo's reply25 Nov 2019, 17:02
Official
Good Day Mzikayise,
Kindly note that our team has attempted contacting you with regards to the above query however we haven't been successful.
Please respond to our email to advise what is the best possible time to contact you.
Kind Regards,
Mondo Team
Kindly note that our team has attempted contacting you with regards to the above query however we haven't been successful.
Please respond to our email to advise what is the best possible time to contact you.
Kind Regards,
Mondo Team
Mondo's replyOfficial
27 Nov 2019, 16:41Good Day Mzikayise,
As discussed, with our consultant please note that an investigation has been logged for the below dispute.
We will revert with feedback.
Kind Regards,
Mondo Team
As discussed, with our consultant please note that an investigation has been logged for the below dispute.
We will revert with feedback.
Kind Regards,
Mondo Team
Mondo's reply27 Nov 2019, 16:41
Official
Good Day Mzikayise,
As discussed, with our consultant please note that an investigation has been logged for the below dispute.
We will revert with feedback.
Kind Regards,
Mondo Team
As discussed, with our consultant please note that an investigation has been logged for the below dispute.
We will revert with feedback.
Kind Regards,
Mondo Team
Mondo's replyOfficial
28 Nov 2019, 16:26Good Day Mzikayise,
Please note that our team has sent a request to the network service provider to change the debit date.
We will revert with feedback.
Kind Regards,
Mondo Team
Please note that our team has sent a request to the network service provider to change the debit date.
We will revert with feedback.
Kind Regards,
Mondo Team
Mondo's reply28 Nov 2019, 16:26
Official
Good Day Mzikayise,
Please note that our team has sent a request to the network service provider to change the debit date.
We will revert with feedback.
Kind Regards,
Mondo Team
Please note that our team has sent a request to the network service provider to change the debit date.
We will revert with feedback.
Kind Regards,
Mondo Team
Mondo's replyOfficial
30 Nov 2019, 16:51Good Day Mzikayise,
Please note that our team has sent a request to the network service provider to change the debit date.
Kindly note that we have submitted a request to compensate you for the charges you have incurred as a result of this above.
We will revert with feedback.
Kind Regards,
Mondo Team
Please note that our team has sent a request to the network service provider to change the debit date.
Kindly note that we have submitted a request to compensate you for the charges you have incurred as a result of this above.
We will revert with feedback.
Kind Regards,
Mondo Team
Mondo's reply30 Nov 2019, 16:51
Official
Good Day Mzikayise,
Please note that our team has sent a request to the network service provider to change the debit date.
Kindly note that we have submitted a request to compensate you for the charges you have incurred as a result of this above.
We will revert with feedback.
Kind Regards,
Mondo Team
Please note that our team has sent a request to the network service provider to change the debit date.
Kindly note that we have submitted a request to compensate you for the charges you have incurred as a result of this above.
We will revert with feedback.
Kind Regards,
Mondo Team
Mondo's replyOfficial
02 Dec 2019, 16:53Good Day Mzikayise,
Please note that your debit date has been changed and your query is now resolved.
You should receive the credit by 06-12-2019.
Should you have any further queries please feel free to call or email us.
Kind Regards,
Mondo Team
Please note that your debit date has been changed and your query is now resolved.
You should receive the credit by 06-12-2019.
Should you have any further queries please feel free to call or email us.
Kind Regards,
Mondo Team
Mondo's reply02 Dec 2019, 16:53
Official
Good Day Mzikayise,
Please note that your debit date has been changed and your query is now resolved.
You should receive the credit by 06-12-2019.
Should you have any further queries please feel free to call or email us.
Kind Regards,
Mondo Team
Please note that your debit date has been changed and your query is now resolved.
You should receive the credit by 06-12-2019.
Should you have any further queries please feel free to call or email us.
Kind Regards,
Mondo Team