KM
Khutso M
1 reviews | Active since Aug 2021
21 Sept 2021, 09:14
Billed double
I have a cellphone contract with mondo of which i pay R433 per month but m ended up being billed 623 for what I don’t know so i wont recommend mondo to anyone.. it’s a ****
Helpful (0)
Replies (6)0
Replies (6)
Mondo's replyOfficial
21 Sept 2021, 09:33Hi Khutso,
Thank you for taking the time to write to us about your Telkom bill.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO137979
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom bill.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO137979
Regards,
The Mondo Team
Mondo's reply21 Sept 2021, 09:33
Official
Hi Khutso,
Thank you for taking the time to write to us about your Telkom bill.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO137979
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom bill.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO137979
Regards,
The Mondo Team
Mondo's replyOfficial
21 Sept 2021, 15:57Hi Khutso,
Trust you are well.
As discussed with Mondo, please note that an email has been sent to your with your contract details.
Kindly note that you may contact Telkom Direct regarding you bill and account.
Your query will now be closed.
Regards,
The Mondo Team
Trust you are well.
As discussed with Mondo, please note that an email has been sent to your with your contract details.
Kindly note that you may contact Telkom Direct regarding you bill and account.
Your query will now be closed.
Regards,
The Mondo Team
Mondo's reply21 Sept 2021, 15:57
Official
Hi Khutso,
Trust you are well.
As discussed with Mondo, please note that an email has been sent to your with your contract details.
Kindly note that you may contact Telkom Direct regarding you bill and account.
Your query will now be closed.
Regards,
The Mondo Team
Trust you are well.
As discussed with Mondo, please note that an email has been sent to your with your contract details.
Kindly note that you may contact Telkom Direct regarding you bill and account.
Your query will now be closed.
Regards,
The Mondo Team
KM
Khutso M's updateReviewer Update
28 Sept 2021, 08:09I have not received that email and telkom is referring me to mondo I don’t know wat kind of games u playing here.. nd how fo u close it without being resolved
KM
Khutso M's update28 Sept 2021, 08:09
Reviewer Update
I have not received that email and telkom is referring me to mondo I don’t know wat kind of games u playing here.. nd how fo u close it without being resolved
Mondo's replyOfficial
28 Sept 2021, 08:26Good day,
Please note that a confirmation email and SMS was sent on 21/09/2021.
Kindly note that we have limited access to the Telkom system, therefore, you may contact Telkom for further assistance.
Regards,
The Mondo Team
Please note that a confirmation email and SMS was sent on 21/09/2021.
Kindly note that we have limited access to the Telkom system, therefore, you may contact Telkom for further assistance.
Regards,
The Mondo Team
Mondo's reply28 Sept 2021, 08:26
Official
Good day,
Please note that a confirmation email and SMS was sent on 21/09/2021.
Kindly note that we have limited access to the Telkom system, therefore, you may contact Telkom for further assistance.
Regards,
The Mondo Team
Please note that a confirmation email and SMS was sent on 21/09/2021.
Kindly note that we have limited access to the Telkom system, therefore, you may contact Telkom for further assistance.
Regards,
The Mondo Team
KM
Khutso M's updateReviewer Update
28 Sept 2021, 08:33I took my contract with mondo not telkom they are referring me to you ..
KM
Khutso M's update28 Sept 2021, 08:33
Reviewer Update
I took my contract with mondo not telkom they are referring me to you ..
Mondo's replyOfficial
28 Sept 2021, 11:56Good day,
As discussed with Mondo, your order was captured correctly.
Please note that Telkom will be able to assist further with regards to your bill.
Regards,
The Mondo Team
As discussed with Mondo, your order was captured correctly.
Please note that Telkom will be able to assist further with regards to your bill.
Regards,
The Mondo Team
Mondo's reply28 Sept 2021, 11:56
Official
Good day,
As discussed with Mondo, your order was captured correctly.
Please note that Telkom will be able to assist further with regards to your bill.
Regards,
The Mondo Team
As discussed with Mondo, your order was captured correctly.
Please note that Telkom will be able to assist further with regards to your bill.
Regards,
The Mondo Team