1 reviews | Active since Sept 2017

09 Nov 2017, 15:55

Bill Shock due to Mondo's lack of Enthusiasm

Item: Mondo
Rating: 1
Author: Jaroshen N

Good Day Mondo

I would actually like to take my compliment towards Sherwin and your Organization back.

I have been waiting over a week for someone to contact me from Mondo. I am suffering with bill shock due to the fact that your organization misplaced an order and now have charged me a cancellation fee for your companies errors. I have sent through my issues to customer care but have not recieved any feedback as yet to when I will be refunded for the cancellation fee, which was only incurred due to your companies sales agents. I want a refund of the cancellation fee as soon as possible, as I do not believe I need to be out of pocket due to your errors. Can you please resolve the issue as soon as possible.

Regards

Jaroshen Naidoo

Helpful (0)

Replies (3)

Mondo's replyOfficial

09 Nov 2017, 17:49

Dear Jaroshen,

Thank you for raising your complaint with us.

Here at Mondo, we pride ourselves with providing world class service to our customers and we humbly apologize if our service did not meet your expectation.

We have escalated your complaint to the Telkom Billing Team. We will keep you updated on the progress of your query.

Kind Regards,

The Mondo Team

***

Mondo's reply09 Nov 2017, 17:49

Official

Dear Jaroshen,

Thank you for raising your complaint with us.

Here at Mondo, we pride ourselves with providing world class service to our customers and we humbly apologize if our service did not meet your expectation.

We have escalated your complaint to the Telkom Billing Team. We will keep you updated on the progress of your query.

Kind Regards,

The Mondo Team

***

Jaroshen N's updateReviewer Update

16 Nov 2017, 11:25

Good Morning Mondo One week has gone and I still have not gotten a reply from your team regarding this update? I would like to know when I will be refunded accordingly, as stated, it was somebody from the Mondo Team who processed the order correctly, and I do not believe I should be out of pocket due to a service providers wrong doing. Can I please have a date to when I will be refunded? Kim Pillay contacted me last week Thursday, I am still awaiting a reply from her regarding this billing issue. I expect it to be resolved as soon as possible, as Yantan said it would take a week once I sent through the invoice for me to be refunded, it has now been 2 weeks and I am still not getting any joy from your company. Your Urgent response will be greatly appreciated. Kind Regards Jaroshen

Jaroshen N's update16 Nov 2017, 11:25

Reviewer Update

Mondo's replyOfficial

16 Nov 2017, 12:31

Dear Jaroshen,

Thank you for notifying us of the challenges you have experienced with regards to this query being resolved.

As per our discussion with our consultant, the credit has already been processed from the service provider.

We are awaiting feedback from the Billing Department on the date this will reflect in your account.

We will ensure you are kept updated on the progress of this.

Kind Regards,

The Mondo Team

***

Mondo's reply16 Nov 2017, 12:31

Official

Dear Jaroshen,

Thank you for notifying us of the challenges you have experienced with regards to this query being resolved.

As per our discussion with our consultant, the credit has already been processed from the service provider.

We are awaiting feedback from the Billing Department on the date this will reflect in your account.

We will ensure you are kept updated on the progress of this.

Kind Regards,

The Mondo Team

***