Biggest ******** Mondo - unprofessional and disgusting service

Mondo sent me a malfunctioned Hisense phone that I only received on 21 December 2018, after their phone call to me in OCTOBER 2018, that I was actually supposed to receive in November 2018 - I even forgot about it and when I saw my debit order went off, contacted them to remind them about the device!!! That's No. 1.

I made it clear to Mondo that December was the busiest period and I will only be able to activate the device in January 2019 and expect a brand new, fully functioning phone according to the specifications I stipulated - a phone with more memory, great picture quality and sound. They assured me the devices are quality tested before they are sent. That's No. 2.

When I got the chance in January to activate the phone and go to Telkom for my Sim swap to keep my existing number, I discovered a host of problems - the device has no sound externally - I can't hear the phone ring, can't listen to voice notes without holding the phone against my ear and then the sound is so soft as well, can't watch videos or do video calls. The picture quality is horrible and I distinctly asked for a device with great picture quality as I don't have a camera, the phone freezes up, the phone screen goes blank intermittently while using the device and restarts. That's No. 3

Then I tried calling Mondo for an entire week without getting through, getting a voice saying the number is not in use, or the line rings endlessly with the line being cut off, or the phone rings and am placed on hold with a mechanic voice assuring I'm in line, for the call to be picked up and you can hear being dropped without getting an answer. So I phoned Telkom who gave me an alternative number (I think a head office number for Mondo) whereupon the consultant said, no problem, she'll send me proof of delivery, I can go to any Telkom store and pick up a new device. Then I received the POD via email. That's No. 4.

When I got to Telkom, they said they have to get a technician to look at the phone first, but didn't have a technician available at that specific branch. So I set off to another branch to be told the technician went home early. I went from Telkom store to Telkom store for about another week, without a technician available, no matter where I went! Canal Walk, N1 City, Bayside Centre. So I told them eventually just to swap the device and they said they can't do that in store, Mondo needs to post me another one and that's not what the consultant of Mondo told me! Else I have to send it in for repairs and wait 3 weeks!!!!! That's No. 5.

After all this, I sent Mondo an email and asking for another device, because I'm NOT willing to pay 24 months for a malfunctioned phone that's supposed to be brand new, but now needs repairs!!! Then I may as well go and buy a secondhand phone at Cash Crusaders or off Gumtree. That's No. 6.

Mondo came with the excuse they CAN'T (yes you can if you really want to!) give me another device and take the broken one back because I'm over the 7 days grace period - this after I explained I wouldn't be able to activate before January 2019 - then they should not have sent me a phone after telling them that. That's No. 7.

Mondo's service in conjunction with Telkom Mobile is shockingly unprofessional. I REFUSE to pay for **** for 24 months that's supposed to be brand new. They have managers, senior managers in place who can use discretion and take the circumstances into consideration.

They could so easily mail me a broken phone - so just as easily they can arrange for a courier to collect the broken phone and cancel this contract that I don't even want anymore either, because I have absolutely no faith in that company.