BIG **** !!!

MTN/Mondo is a big new ****, please don't take anything from this company. I was call by one of their sales consultants to sell me a wi-fi router, I was interested to their deal, so they sold me the router, they told me it was going to be delivered via their courier service DSV to me via SMS. I then received an SMS later saying that the router was delivered to me, but I never received any router from them. I called their customer service to query, they told me that someone has received the router and activated it and that person is using the router, they requested that I submit an affidavit, proof of address, ID copy and 3 signatures so they can open a ********** case, which I did on the 26/04/2022, I called them today to follow up and I am told that they haven't logged a case for ***** yet, and what frustrates me is that they say they cannot cancel the service until the this thing is resolved, they are busy debiting me for the service that is **********. Guys don't take their service; it is a ****.