SM
Simoné Matthee
1 reviews | Active since Mar 2021
18 May 2021, 12:29
Big problem sorted out instantly
I've been struggling to sort out a cancellation for months but one phone call to Jason Naidoo and it's been sorted within a day.
Mondo and their agents clearly care about keeping you happy.
Helpful (0)
Replies (5)0
Replies (5)
Mondo's replyOfficial
18 May 2021, 12:31Good Day Simoné,
Thank you for posting a compliment on the services you received from Jason.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Thank you for posting a compliment on the services you received from Jason.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Best regards,
Mondo's reply18 May 2021, 12:31
Official
Good Day Simoné,
Thank you for posting a compliment on the services you received from Jason.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Thank you for posting a compliment on the services you received from Jason.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Best regards,
SM
Simoné Matthee's updateReviewer Update
28 Jun 2021, 09:27I'm starting to consider taking back this great review. It's been over a month and this still isn't sorted out. I need to be refunded and someone is calculating the refund amount incorrectly and the cancellation still hasn't been done which means ANOTHER debit order will be taken
SM
Simoné Matthee's update28 Jun 2021, 09:27
Reviewer Update
I'm starting to consider taking back this great review. It's been over a month and this still isn't sorted out. I need to be refunded and someone is calculating the refund amount incorrectly and the cancellation still hasn't been done which means ANOTHER debit order will be taken
Mondo's replyOfficial
28 Jun 2021, 09:33Hi Simoné,
Please note that one of our consultants will be in contact with you regarding the below.
Regards,
The Mondo Team
Please note that one of our consultants will be in contact with you regarding the below.
Regards,
The Mondo Team
Best regards,
Mondo's reply28 Jun 2021, 09:33
Official
Hi Simoné,
Please note that one of our consultants will be in contact with you regarding the below.
Regards,
The Mondo Team
Please note that one of our consultants will be in contact with you regarding the below.
Regards,
The Mondo Team
Best regards,
SM
Simoné Matthee's updateReviewer Update
14 Jan 2022, 12:30I received a phonecall from Shapiro Shaik attorneys telling me that my MTN account has been handed over due to non payment... but MONDO was supposed to sort out the account with MTN, my agreement was with MONDO, not MTN.
I'm taking back this good review
I'm taking back this good review
SM
Simoné Matthee's update14 Jan 2022, 12:30
Reviewer Update
I received a phonecall from Shapiro Shaik attorneys telling me that my MTN account has been handed over due to non payment... but MONDO was supposed to sort out the account with MTN, my agreement was with MONDO, not MTN.
I'm taking back this good review
I'm taking back this good review
Mondo's replyOfficial
18 Jan 2022, 09:27Good day,
Please note that we are currently looking into your query.
Once we receive feedback, we will advise you accordingly.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Please note that we are currently looking into your query.
Once we receive feedback, we will advise you accordingly.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Best regards,
Mondo's reply18 Jan 2022, 09:27
Official
Good day,
Please note that we are currently looking into your query.
Once we receive feedback, we will advise you accordingly.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Please note that we are currently looking into your query.
Once we receive feedback, we will advise you accordingly.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Best regards,