TB
Tegan B
1 reviews | Active since Feb 2023
16 Feb 2023, 09:50
Big disappointment
Absolute shocking so quick to give contracts but when it comes to assistance it's a never-ending story and no solutions. Thanks to you I will be cancelling all three my contracts. When you phone to speak to a manager, he\she is busy. Will definitely advise everyone to not do business with this company.
Helpful (0)
Replies (5)0
Replies (5)
Mondo's replyOfficial
16 Feb 2023, 09:59Hi Tegan,
Thank you for reaching out to us.
We do apologize for the level of service that you have received thus far.
Our team will be in contact with you shortly.
Case No: RCO349334
Regards,
The Mondo Team
Thank you for reaching out to us.
We do apologize for the level of service that you have received thus far.
Our team will be in contact with you shortly.
Case No: RCO349334
Regards,
The Mondo Team
Mondo's reply16 Feb 2023, 09:59
Official
Hi Tegan,
Thank you for reaching out to us.
We do apologize for the level of service that you have received thus far.
Our team will be in contact with you shortly.
Case No: RCO349334
Regards,
The Mondo Team
Thank you for reaching out to us.
We do apologize for the level of service that you have received thus far.
Our team will be in contact with you shortly.
Case No: RCO349334
Regards,
The Mondo Team
Mondo's replyOfficial
16 Feb 2023, 10:07Hi Tegan,
Trust you are well.
Thank you for taking my call.
As per our telephonic discussion, please note that we are currently working on your query and will keep you updated on the progress of the cancellation and credit.
I have sent a request to the MTN warehouse management team to prioritize this query.
I do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Thank you for taking my call.
As per our telephonic discussion, please note that we are currently working on your query and will keep you updated on the progress of the cancellation and credit.
I have sent a request to the MTN warehouse management team to prioritize this query.
I do apologize for the inconvenience caused.
Regards,
The Mondo Team
Mondo's reply16 Feb 2023, 10:07
Official
Hi Tegan,
Trust you are well.
Thank you for taking my call.
As per our telephonic discussion, please note that we are currently working on your query and will keep you updated on the progress of the cancellation and credit.
I have sent a request to the MTN warehouse management team to prioritize this query.
I do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Thank you for taking my call.
As per our telephonic discussion, please note that we are currently working on your query and will keep you updated on the progress of the cancellation and credit.
I have sent a request to the MTN warehouse management team to prioritize this query.
I do apologize for the inconvenience caused.
Regards,
The Mondo Team
Mondo's replyOfficial
17 Feb 2023, 10:12Hi Tegan,
Trust you are well.
Please note that the MTN warehouse team confirmed that the device was returned to the warehouse.
An urgent cancellation request has been sent to MTN.
Regards,
The Mondo Team
Trust you are well.
Please note that the MTN warehouse team confirmed that the device was returned to the warehouse.
An urgent cancellation request has been sent to MTN.
Regards,
The Mondo Team
Mondo's reply17 Feb 2023, 10:12
Official
Hi Tegan,
Trust you are well.
Please note that the MTN warehouse team confirmed that the device was returned to the warehouse.
An urgent cancellation request has been sent to MTN.
Regards,
The Mondo Team
Trust you are well.
Please note that the MTN warehouse team confirmed that the device was returned to the warehouse.
An urgent cancellation request has been sent to MTN.
Regards,
The Mondo Team
Mondo's replyOfficial
17 Feb 2023, 13:34Hi Tegan,
Trust you are well.
Please note that MTN has submitted the cancellation, we are awaiting for the cancellation to be finalized.
SR #***
Regards,
The Mondo Team
Trust you are well.
Please note that MTN has submitted the cancellation, we are awaiting for the cancellation to be finalized.
SR #***
Regards,
The Mondo Team
Mondo's reply17 Feb 2023, 13:34
Official
Hi Tegan,
Trust you are well.
Please note that MTN has submitted the cancellation, we are awaiting for the cancellation to be finalized.
SR #***
Regards,
The Mondo Team
Trust you are well.
Please note that MTN has submitted the cancellation, we are awaiting for the cancellation to be finalized.
SR #***
Regards,
The Mondo Team
Mondo's replyOfficial
23 Feb 2023, 10:28Good Day Tegan,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Mondo's reply23 Feb 2023, 10:28
Official
Good Day Tegan,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team