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Michelle G

1 reviews | Active since Aug 2021

24 Aug 2021, 15:20

BEYOND PATHETIC

Disgusting service & ZERO feedback from Mondo. June 2021 - We were contacted by a Mondo Employee & asked whether we wanted to upgrade our WIFI. Info was given & we agreed. July 2021 - We made contact with Mondo as we found that the Data promised by the Mondo employee did not tie up to what we were receiving. 02 July 2021 - Mondo advised that our enquiry was deemed valid & that the employee had mis-informed us. We were told that the deal had been cancelled & that collection of the router would take 7 to 14 days. VARIOUS EMAILS BACK AND FORTH BETWEEN US AND MONDO.... to which Mondo did not reply. 17 August 2021 - I telephonically contacted Mondo and asked what was happening. I was given the following ref number KRAJH6. I was promised by the consultant (who said she had escalated to her manager). She advised that collection would take place before Friday 20 August 2021. It is now 24 August 2021 and still no collection. In the mean time WE ARE BEING CHARGED FOR YOUR INCOMPETENCE! They cannot refund what we have been incorrectly charged for until the device has been collected. I have now tried to contact Mondo telephonically again and have been on hold for 15 minutes. How can you charge a customer after you have CONFIRMED in writing that it was mis information from YOUR SIDE?? SORT THIS OUT! You are the most pathetic establishment I have ever had to deal with! Copies of all correspondence is available upon request as well as the names of all consultants/managers dealt with.

0
Replies (29)
Mondo
Mondo's reply24 Aug 2021, 15:27
Official
Hi Michelle,
 
Thank you for taking the time to write to us about your Vodacom query.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO132507
 
Regards,
 
The Mondo Team
MG
Michelle G's update24 Aug 2021, 15:34
Reviewer Update
I don't understand the point of a case number, when the previous one (mentioned in my email) has not even been resolved yet??

MG
Michelle G's update24 Aug 2021, 15:56
Reviewer Update
Yet another reference number received LCQRVK - which I am sure will go unanswered too.
Mondo
Mondo's reply24 Aug 2021, 16:00
Official
Good day,

Please note that the above case number is related to this query.

Regards,
The Mondo Team
MG
Michelle G's update26 Aug 2021, 10:57
Reviewer Update
When can we expect a call from a consultant? 2 days on an ZERO contact. I emailed customer care & was advised that the query is being handled via HelloPeter. In the mean time the funds still get deducted from the account?
Mondo
Mondo's reply26 Aug 2021, 12:08
Official
Hi Michelle,

Trust you are well.

Please note that we have been unsuccessful in attempting to contact you.

Kindly advised what is a convenient time to make contact.

Kindly note that a follow up on collection has been sent to the courier team. Once the order is returned, a cancellation and refund will be submitted.

Regards,
The Mondo Team
MG
Michelle G's update26 Aug 2021, 12:12
Reviewer Update
There have been no calls or missed calls received by myself. Please call me at 12:30
Mondo
Mondo's reply26 Aug 2021, 12:15
Official
Good day,

Thank you for the above response.

Kindly note that you will receive a call at 12:30 today.

Regards,
The Mondo Team
Mondo
Mondo's reply26 Aug 2021, 12:38
Official
Hi Michelle,

As discussed with Nicole, please note that your Vodacom collection is in progress.

We will keep you updated regarding this.

Regards,
The Mondo Team
MG
Michelle G's update20 Sept 2021, 14:57
Reviewer Update
This issue has still not been resolved!
The item was collected 30/08/2021 & since then no feedback. No confirmation that you have actually cancelled the contract & that no further deductions will take place.
No confirmation as to when all refunds will take place.

Please advise as this has been ongoing for months & in the meantime, deductions have been made!
Mondo
Mondo's reply20 Sept 2021, 15:45
Official
Good day,

Please note that we are looking into your query and we will provide you with feedback within 48 hours.

Regards,

The Mondo Team
MG
Michelle G's update27 Sept 2021, 08:44
Reviewer Update
Surprise surprise.... one week later (despite your 48 hour turn around stated in your response) and we have not heard a single word from Mondo.
I cannot believe how beyond pathetic your customer service is. Please advise a more accurate & believable turn around time for us to actually receive feedback as to whether you have sorted out YOUR mess!
Mondo
Mondo's reply28 Sept 2021, 11:46
Official
Good day,

Trust you are well.

Kindly note that we have been unsuccessful in attempting to contact you.

Please note that a follow up on cancellation has been sent to the Vodacom cancellations team.

Once we receive feedback, we will advise you accordingly.

We do apologize for the delay and inconvenience caused.

Regards,

The Mondo Team
MG
Michelle G's update28 Sept 2021, 11:51
Reviewer Update
Pls confirm the number you are apparently trying to contact as there have been no missed calls received. This is the same pathetic response you gave us previously & nobody had actually tried to contact us.
In the mean time we have to continually pay for a contract that we cancelled in JULY...due to YOUR STAFF deliberately mis-informing us in order to get a sale. And this was confirmed on your telephonic recordings.
Please contact the CORRECT number!
MG
Michelle G's update28 Sept 2021, 12:29
Reviewer Update
Correct number, no calls received. Please try again.
MG
Michelle G's update28 Sept 2021, 12:33
Reviewer Update
Please ensure that this call actually takes place. We are tired of dealing with you! Its been months of empty promises and pure irritation.

MG
Michelle G's update29 Sept 2021, 12:19
Reviewer Update
As expected.... the call after 2pm YESTERDAY did not happen... it is now 12:20 the following day & still nothing from Mondo... no missed calls, no messages, no received calls.
Do you realize how pathetic you are?
Ensure that a call is received with in the next hour!

MG
Michelle G's update30 Sept 2021, 09:46
Reviewer Update
And another day... no response to yesterdays post & no call received from the "very efficient" Mondo .....

Are you going to bother to sort out YOUR MESS????? Or are you going to continue to charge me for your incompetence?
Mondo
Mondo's reply30 Sept 2021, 14:11
Official
Good day,

Trust you are well.

As per your telephonic discussion with Nicole, please note that your Vodacom cancellation is in progress.

Once we receive cancellation feedback, we will advise accordingly.

Kindly note that a credit request has been sent to our finance and credit will reflect into your account at the end of next week.

We do apologize for the delay and inconvenience caused.

Regards,

The Mondo Team
MG
Michelle G's update03 Nov 2021, 08:44
Reviewer Update
This has STILL not been sorted out. And yet AGAIN a debit order of R448.99 has been taken off my account! Your last correspondence with us & was in September... A call was then received from Nicole on 30/09/2021 asking for account info to be sent through (yet again) as this was done previously. Nicole apparently monitors the hellopeter email box... But she clearly does not reply!
I then emailed twice for feedback, after submitting these documents AGAIN... and got no response. (no surprise).
This has been ongoing since July 2021 at a cost TO MYSELF or R448.99 ... so far... a total of R1799.96 has been, for the lack of a better word... ******... as we cancelled then... and you still continue to leave this unresolved.
Nicole - WE WANT A REPLY TODAY, the reply needs to state by WHEN the funds will be paid back & the debit order stopped.
Mondo - MOST PATHETIC SERVICE PROVIDER...and out & out *******!
PAY BACK OUR MONEY & STOP DEDUCTING FURTHER!
MG
Michelle G's update04 Nov 2021, 08:59
Reviewer Update
Surprise surprise.... 24 hours have gone passed & NOT a single word from Mondo. No response to my post & no response to the email sent either.
SORT OUT THE MONEY THAT YOU HAVE ALLOWED TO BE LITERALLY ****** FROM US!
Can you as a PATHETIC service provider please do your jobs & sort this out once and for all.

Mondo
Mondo's reply04 Nov 2021, 16:43
Official
Good day,

Please note that we have escalated your query to the relevant department and you will be updated within tomorrow.

Regards,

The Mondo Team
MG
Michelle G's update09 Nov 2021, 09:29
Reviewer Update
Why am I not surprised... was promised feedback by 05/11/2021... We are now on 09/11/2021 and not a single word from Mondo.
DO YOUR JOBS! GIVE US FEEDBACK! Are you honestly that pathetic that it takes you MONTHS to fix YOUR stuff up... because YOUR sales agent **** on the phone to get a sale...and it was proven in the telephone recording... and now you are too useless to fix the mess.
SORT IT OUT! I want feedback before close of business today!
MG
Michelle G's update26 Nov 2021, 09:48
Reviewer Update
still no luck with this pathetic service provider.
Over a week ago I received the following feedback : "Kindly note that your refund should reflect in your next invoice."
I rep**** requesting you to ensure that no further debit orders go off the account. NO RESPONSE.
I also advised that these refunds are to be made back into the bank account & not to a Vodacom account which has been closed - NO RESPONSE.
AGAIN I will say... YOUR sales agent **** to us telephonically - this was proven on the voice recordings.
YOU said we could cancel & we did.
This was almost 6 months ago & you are still *****ING funds!
PAY BACK THIS MONEY!

MG
Michelle G's update30 Nov 2021, 15:14
Reviewer Update
STILL NO REPLY FROM USELESS MONDO!
STILL NO REFUND FROM USELESS MONDO!
STILL NO SET DATE FOR THIS TO BE RESOLVED FROM USLESS MONDO!
The only response received is that refunds will reflect on the account.
We do not have an account. We do not want an account with yourselves or Vodacom... esp if they use a useless service provider like yourselves to process upgrades under false pretenses...
REFUND THIS MONEY!
MG
Michelle G's update30 Nov 2021, 15:14
Reviewer Update
STILL NO REPLY FROM USELESS MONDO!
STILL NO REFUND FROM USELESS MONDO!
STILL NO SET DATE FOR THIS TO BE RESOLVED FROM USLESS MONDO!
The only response received is that refunds will reflect on the account.
We do not have an account. We do not want an account with yourselves or Vodacom... esp if they use a useless service provider like yourselves to process upgrades under false pretenses...
REFUND THIS MONEY!

MG
Michelle G's update30 Nov 2021, 15:14
Reviewer Update
I will repost this message EVERY day until we get the money you stole!
MG
Michelle G's update30 Nov 2021, 15:14
Reviewer Update
STILL NO REPLY FROM USELESS MONDO!
STILL NO REFUND FROM USELESS MONDO!
STILL NO SET DATE FOR THIS TO BE RESOLVED FROM USLESS MONDO!
The only response received is that refunds will reflect on the account.
We do not have an account. We do not want an account with yourselves or Vodacom... esp if they use a useless service provider like yourselves to process upgrades under false pretenses...
REFUND THIS MONEY!
Mondo
Mondo's reply21 Jan 2022, 14:21
Official
Good day,

Kindly note that a consultant will contact you with feedback soon. 

Regards,

The Mondo Team