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Dinesh S

1 reviews | Active since Jan 2013

01 Dec 2022, 08:32

Beware on Mondo and MTN

Dear MTN clients, be very careful about upgrading with Mondo. they are untruthful and will give you the run around to resolve your query. to add insult MTN takes no responsibility even though it is a contract in their name.

0
Replies (6)
Mondo
Mondo's reply01 Dec 2022, 09:12
Official
Good day Dinesh,
 
Thank you for taking the time to write to us about your MTN query.

We sincerely apologize for the level of service you have received.

Please note that we have escalated your query to the relevant department for urgent assistance.

Once we receive feedback, we will advise you accordingly.
 
Your Case Number is: RCO292046

Regards,
 
The Mondo Team
DS
Dinesh S's update06 Dec 2022, 14:42
Reviewer Update
Good day, after my post and your reply on the 1/12/2022, there has been zero activity or effort to resolve the issue. providing the ref is useless without resolution.
Mondo
Mondo's reply07 Dec 2022, 11:08
Official
Hi Dinesh,

Please note that our team is working on your query.

We do apologize for the delay.

Regards,

The Mondo Team
Mondo
Mondo's reply08 Dec 2022, 09:30
Official
Hi Dinesh,

Trust you are well.

Please note that a migration has been processed for the account holder.

Due to the above, the query will now be closed.

Should you require further assistance, you may contact our Customer Care Team.

Have a lovely day further.

Regards,

The Mondo Team
DS
Dinesh S's update08 Dec 2022, 15:11
Reviewer Update
Good day, thank you very much for the correcting your error. This does not however resolve the matter. Please advise when the credit for the short minutes for the 1st month as well as the credit for the incorrect billing this month will be passed.
Mondo
Mondo's reply19 Dec 2022, 13:50
Official
Hi Dinesh,

Trust you are well.

Please note that a credit has been submitted to our finance team.

Regards,

The Mondo Team