Beware of Mondo!

My recent interaction with Mondo has been horrifying! I got a call from one of their agents offering me a really good sim only deal which supposedly included 500 minutes. As I recently started my own venture I thought that this would be perfect and agreed to the deal. I was shocked when I only received 25 minutes. I contacted Mondo and they said they will investigate and get back to me. This, in itself, was such a mission as I had to call them back to follow up. I was struggling to get through to their call centre so tried to engage with them on Whatsapp. When I finally got hold of an agent they just responded and said that the investigation was not in my favour as I got the 500 min and then they just ended the conversation which through me back into the automated que trying to get hold of another agent. I finally managed to get through to their call centre and spoke to Tenasha and received the same feedback that the investigation was not in my favour. After a long conversation and back and forth she looked at the query and said that actually this does not look right and requested another investigation to be conducted to find out why the investigation was not in my favour. While the conversation was happening I was trying to see on the latest MTN statement what package Mondo put me on and then was shocked to see that there is a R2,300.00 bill waiting for me at the end of the month. (The R2,300.00 was a combination of my last months bill, which is fine, and R1,700.00 as an early upgrade fee!) I told Tenasha this as I was not informed during my misleading call that there will also be an early upgrade penalty. If I was informed about this, I would have waited for the contract to lapse before upgrading! She said there is nothing she can do about the early upgrade fee but we will discuss further when she gets back to me with the investigation findings. Tenasha got back to me and said that the new investigation was actually in my favour and all that they can do really is help to cancel the contract with MTN. There is unfortunately nothing they can do with the early upgrade fee. Finally after a long back and forth again Tenasha said she will sort everything out and there will be nothing to pay from my side. I was very happy to hear this and thought everything was sorted. My contract was cancelled and the R2,300.00 went off my account which I assumed would happen but I was expecting a credit to be passed as per my conversation with one of the MTN consultants as I was clearly outdone by Mondo. I thought I would just call and confirmed that the credit would be passed the following month and I was informed that there is no credit note from Mondo on the system. I contacted Mondo again several times trying to get hold of Tenasha but to no avail, even though once I was informed that she will call me back. The agents I did speak to said that they cannot cover the early upgrade fee unfortunately this needs to come out of my pocket or I need to give back my device to MTN. This is very upsetting as it is due to Mondo and the incorrect/lack of information I received from them that has put me in this difficult situation! Even though they were in the wrong they don’t feel like it is their responsibility to try and restore the situation in full. The last agent I spoke to offered me a R99.00 for 3 months and then it eventually became 1 month for some reason as an effort to restore the situation. What a slap in the face! I will never deal with Mondo again as they put me in a very difficult situation. When dealing with Mondo, know that you are doing so at your own risk and if there are any issues, there is no recourse for the victim. I have spent a lot of airtime and time trying to sort this out ontop of the R 1,700.00 I lost but clearly companies like Mondo don’t care about consumers or their clients, they just want to make money. I WANT TO BE MADE WHOLE FROM THE MISTAKES MONDO MADE AS AN AGENT OF MTN BY REIMBURSING ME THE R1700 THAT WAS INCORRECTLY DEBITED FROM ME.