BEWARE OF MONDO

So, on the 26th of April I received a brilliant Mondo Vodacom LTE deal from a sales lady called Debbie. We went through my application with many promises and that my router will be delivered on the 28th or 29th of April after the public holiday. My application was approved and I do have coverage where I’m situated.

I immediately went and cancelled my month to month deal with my current provider that I had after many years. On the 28th I haven’t received any feedback and was under the impression that it will be delivered on the 29th.

Whoop the 29th has arrived and I was full of excitement regarding the new deal but after 2pm, I started to feel worried. I’ve then contacted Mondo and I was informed that my deal was approved and should be ready within the next 7 days.

After the long weekend I’ve contacted them again to find out about the progress as I’m sitting without WIFI and I’m working from home. The next agent told me that I was not covered in my area where I was approved initially.

My airtime on my mobile ran out while I was loosing my cool with this agent. So I’ve purchased airtime again where the next agent told me that my deal was approved and it will be delivered.

After another two days I’ve contacted their support team again just to hear my deal was initially cancelled because I don’t have coverage in my area which is a **** story. After one big argument I’ve asked to speak to their manager but she was al of the sudden unavailable and the agent will get the manager to phone me back. Today is the 05th of March and still haven’t received any feedback.

@Mondo thank you for setting me back with 1200 rand with your empty promises. I had to get a new provider with upfront payments and this new provider managed to sort my Fiber out within 2 days.