CP
Calvin P

1 reviews | Active since Nov 2017

12 Nov 2018, 11:03

being blacklisted for an item that was supposed to be cancelled

Dear Sir/Madam

Please note that this matter was supposed to be resolved as all info was sent, the item in question was cancelled within the cooling off period ,proof was sent to mondo (Serusha Perumal )

The items are sealed ,unused and have been cancelled in time , mondo needs to reverse all charges ,please see attached for charges ,as debit orders were taken off and charges were made to the account

The amounts need to be credited to my account ,item needs to be collected as it is still sealed and my name be taken off the system at nudebt as I am not liable for any amount

Please see to this matter urgently as I have received an sms that I will be blacklisted

nudebt reference ND ********** 8

contact number ********** 569

0
Replies (2)
Mondo
Mondo's reply12 Nov 2018, 11:05
Official
Good Day Calvin,

Thank you for raising your query with us. 

Please note that we will be in contact with you shortly 

Kind Regards, 

Mondo Team
Mondo
Mondo's reply29 Nov 2018, 09:19
Official
Good Day Calvin/Jennifer,

Thank you for allowing Mondo and Kimona the opportunity of resolving your query.

As discussed with Kimona, your contract has been successfully cancelled and your account has been cleared.

Should you have any further queries please call us.

Kind Regards,
Mondo Team