MM
Maseriti M

1 reviews | Active since Apr 2021

28 Jul 2021, 03:30

Been ****med by mtn mondo

On the month of 22september 2020 i took a contract with mtn mondo for data at a monthly fee of R79 then ,they made a courier of two sim card with made me a little bit sceptical because the contract i had with them over the phone was of data to my suprise one sim card was inactive and the other loaded with R100 airtime, i immediately contacted them explaining that this was not what we agreed on and the consultant said the will rectify the error ,that is when the whole nightmare started with them , the sim card that had airtime was deactivated and the other one was activated but not with data again with airtime i then made a phone call again insisting that they cancell the contract already R209 was deducted on my account on the month of november,and already they said to me i should pay R240 for cancellation at any mtn shop which i did and during the month of december they deducted another R300 for sim cards that i didnt use please kindly assist as i have been ****** by mtn mondo and on my credit score there is also a balance of 447 that they claim i owe them as well as areas of R119 i would like to know as to why are they keep on charging me for because i have paid the cancellation fees and besides that they kept on debiting me for deactivated sim cards, please kindly assist me about this matter as i think i have been ****med by Mtn mondo

0
Replies (4)
Mondo
Mondo's reply28 Jul 2021, 07:31
Official
Hi Maseriti,
 
Thank you for taking the time to write to us about your MTN Query.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO128718
 
Regards,
 
The Mondo Team
MM
Maseriti M's update29 Jul 2021, 13:29
Reviewer Update
Afternoon Mondo When will you be done with your investigation because i am still waiting on one of your consultant to contact me
Mondo
Mondo's reply04 Aug 2021, 13:34
Official
Hi Maseriti,
 
As discussed with Kim, please note that we have logged an investigation for the dispute raised.

Kim will revert with feedback.
 
Regards,
 
The Mondo Team
Mondo
Mondo's reply06 Aug 2021, 08:39
Official
Hi Maseriti,
 
We have provided you with investigating findings and you have advised that the contracts are cancelled.

Kindly email our team the requested information to query the amount you are owing.
 
Regards,
 
The Mondo Team