MB
Mandy B

1 reviews | Active since Jun 2012

28 Oct 2022, 12:25

Be careful when dealing with Mondo

Unfortunately I don't remember the name of the agent from Mondo who first phoned me offering me the MTN contract for R399 per month, however I was told that I would only be debited at the end of November, which I thought was great because I am with Rain, and after cancelling, I would still need to pay them end of October. I have been waiting for 1st November to plug my router in and activate the sim card. I received an email this morning from MTN billing saying that my account would be debited R476.23. I phoned Mondo regarding the issue, and the agent I spoke to basically threw hands up and said it is what it is, sorry you were given incorrect information. I am not a happy camper, and am going to struggle financially now having to pay Rain, as well as MTN for A SERVICE I HAVEN'T EVEN USED YET!!! This better be the last hiccup during my 3 year contract, otherwise MTN will lose a long standing and loyal customer and I will make sure to warn every person who will listen against Mondo and MTN.

0
Replies (1)
Mondo
Mondo's reply28 Oct 2022, 12:36
Official
Good day Mandy,
 
Thank you for taking the time to write to us about your MTN contract.
 
We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
 
Your Case Number is: RCO292799.
 
Regards,
 
The Mondo Team