ll
lindi.ngidi lindi.ngidi

1 reviews | Active since Oct 2016

29 Dec 2021, 09:55

Be Careful of Mondo - Don't order via MTN online, Mondo will mess it up

Can someone just call me and drop an order so MTN can do whats right for goodness sake.

Akhona Nxumalo dropped my call asking to speak to a manager to just access the system and drop the order so the store can continue because you failed. I dialed again with my own airtime which I'll make sure you compensate, Samke dropped my call as well. We are customers not your fools. The failure is on your end, you fail to take the correct step to fix this.

Mondo-MTN systems have been down conveniently since the 6th of December 2021. My son's birthday present is a month delayed because of pathetic inconsiderate people who do not treat customers fairly.

No one is taking accountability, I did not apply for a contract via Mondo. I did an online order via Mondo which was approved and they failed to deliver. Now I'm making the call being given the run around for 24

0
Replies (3)
Mondo
Mondo's reply29 Dec 2021, 10:01
Official
Good day Lindelwa,
 
Thank you for taking the time to write to us about your MTN query.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO164964
 
Regards,
 
The Mondo Team
Mondo
Mondo's reply31 Dec 2021, 09:46
Official
Hi Lindelwa,

Trust you are well.

Please note that your query has been escalated to the relevant department for urgent assistance.

Once we receive feedback, we will advise you accordingly.

Regards,

The Mondo Team
Mondo
Mondo's reply03 Jan 2022, 15:21
Official
Hi Lindelwa,

Trust you are well.

Please note that your MTN application has been cancelled.

Your query will now be closed.

You may contact our Customer Care Team for further assistance.

Regards,

The Mondo Team