NS
Noxolo S

1 reviews | Active since Dec 2023

21 Dec 2023, 22:08

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Dear Mondo

I have no words to express how disappointed I am in you,I received a call from one of your agents on 01/12/2023 regarding a contract for 80GB day and 80GB night for R220 with a router included which was part of your Black Friday deal.

I received everything on time how in almost 2 weeks the data was finished I called mtn to fin out what was the issue, to my surprise I found out that the contract was for 10GB day data 50GB night and 30GB promotional data. I am very confused and upset because that is not what we agreed on. I would NEVER have agreed to that offer at all it doesn’t make sense. I need answers and no one is willing to do right by me I want this fixed your calls are recorded you can listen to your agent offering me something completely different from what you gave me.I feel ****med!!!If you can’t fix it I am cancelling

0
Replies (2)
Mondo
Mondo's reply22 Dec 2023, 10:06
Official
Hi Noxolo,

Thank you for taking the time to write to us about your MTN router.

You have received a pro-rata amount for this, the full allocation will be loaded in January. Please download the MTN App to view your monthly allocation.

Kind Regards,
The Mondo Team
NS
Noxolo S's update22 Dec 2023, 14:49
Reviewer Update
Okay I will check again in January because now it still shows the 10gig

Thank you for your response