SJ
Sine J
1 reviews | Active since May 2021
18 May 2021, 08:02
Bar service
The worst service ever, I’ve been debited for something I didn’t sign up for for the past couple of months. They admitted the error was on their part but have failed dismally to rectify it and instead keep debiting my account. It’s been 2months and I have been calling in weekly and all they tell me is within 48hours it will be resolved, 48hrs has come and gone every week with nothing they continue to fail me as a customer. None of their managers want to take the call and none of them have bothered to call me regarding this issue.
I would not recommend them at all, it’s been the worst service I’ve ever encountered.
Helpful (0)
Replies (4)0
Replies (4)SJ
Sine J's updateReviewer Update
18 May 2021, 09:22I have been told this before on numerous occasions and nothing has happened. The consultants do not help it’s been two months now. You need to do better than debiting my amount for a service I haven’t even been using. I am tired of the We are sorry for the inconvenience, we understand your frustration and we will get back to you in 48hrs. Nothing has materialised
SJ
Sine J's update18 May 2021, 09:22
Reviewer Update
I have been told this before on numerous occasions and nothing has happened. The consultants do not help it’s been two months now. You need to do better than debiting my amount for a service I haven’t even been using. I am tired of the We are sorry for the inconvenience, we understand your frustration and we will get back to you in 48hrs. Nothing has materialised
SJ
Sine J's updateReviewer Update
18 May 2021, 11:15Two hours later and I’m yet to receive a response from anyone at Mondo
SJ
Sine J's update18 May 2021, 11:15
Reviewer Update
Two hours later and I’m yet to receive a response from anyone at Mondo
Mondo's replyOfficial
19 May 2021, 08:43Good day Sine,
As discussed with Phindile, your MTN deactivation has been completed successfully.
We will await your documentation for us to process your credits.
Regards,
The Mondo Team
As discussed with Phindile, your MTN deactivation has been completed successfully.
We will await your documentation for us to process your credits.
Regards,
The Mondo Team
Mondo's reply19 May 2021, 08:43
Official
Good day Sine,
As discussed with Phindile, your MTN deactivation has been completed successfully.
We will await your documentation for us to process your credits.
Regards,
The Mondo Team
As discussed with Phindile, your MTN deactivation has been completed successfully.
We will await your documentation for us to process your credits.
Regards,
The Mondo Team
Mondo's replyOfficial
20 May 2021, 10:18Hi Sine,
As discussed with Kim, your MTN deactivation has been completed successfully.
We have logged the refund request and you will receive this next Friday.
Your query is now resolved and will be closed.
Should you have any further queries please call or email our team.
Regards,
The Mondo Team
As discussed with Kim, your MTN deactivation has been completed successfully.
We have logged the refund request and you will receive this next Friday.
Your query is now resolved and will be closed.
Should you have any further queries please call or email our team.
Regards,
The Mondo Team
Mondo's reply20 May 2021, 10:18
Official
Hi Sine,
As discussed with Kim, your MTN deactivation has been completed successfully.
We have logged the refund request and you will receive this next Friday.
Your query is now resolved and will be closed.
Should you have any further queries please call or email our team.
Regards,
The Mondo Team
As discussed with Kim, your MTN deactivation has been completed successfully.
We have logged the refund request and you will receive this next Friday.
Your query is now resolved and will be closed.
Should you have any further queries please call or email our team.
Regards,
The Mondo Team