TT
Tlou T
1 reviews | Active since Mar 2016
19 Mar 2023, 06:19
Bad treatment by Mondo and MTN
Mondo promised me a 50% reduction on my existing MTN contracts if I took a new contract with them. The amount I was paying for all my contracts was going to be reduced by R200 including the new contract. This was a lie. R500 was added to my contract making it impossible for me to continue with the new contract. I canceled the contract within 7 days and returned the laptop and sim card for the new contract. This happened on the 20th of February 2023. But to date, I am still being charged for a contract I canceled and the items I returned. MTN and Mondo keeps sending me from pillar to post when I call them. I regret ever dealing with Mondo which now seem like I was actually ****med.
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Replies (2)
Mondo's replyOfficial
19 Mar 2023, 09:02 Good day Tlou , Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly. Your Case Number is: RCO367571
Regards, The Rewardsco Team
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly. Your Case Number is: RCO367571
Regards, The Rewardsco Team
Mondo's reply19 Mar 2023, 09:02
Official
Good day Tlou , Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly. Your Case Number is: RCO367571
Regards, The Rewardsco Team
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly. Your Case Number is: RCO367571
Regards, The Rewardsco Team
Mondo's replyOfficial
23 Mar 2023, 13:21Good Day Tlou,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Mondo's reply23 Mar 2023, 13:21
Official
Good Day Tlou,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team