Bad Services -NO skills

A lady from Mondo group, Kim Phone me on Saturday morning, promise to escalate this so it can be resolve by Monday already. What does escalation mean. Every time we are doing a follow up, we get the same feedback. " this matter has been escalated" She also requested not to speak to any one else at their call Center, only to speak to her. We chat on the "chat group" everyday -same answers!This is the responds that I received from the Mondo Group since the 8th of December 2020 "Hi There. Please accept our sincere apologies for the delay in this matter being resolved. Kindly note that your Hello Peter complaint is in progress. We will keep you updated on the progress. Thank you for your patience. Kind Regards, The Mondo Team." My Reply: Do not except your apologies. If you really wanted to resolved my problem, you could have done it day one, when I phoned you with my query!!! No more excuses. This is going to the ombudsman now!!

I am looking forward to this call from you? I also had a followup with MTN but they have no records of any escalation to them. They only have my request to cancel my contract with Mondo Group. With my IRMS ref number. Nothing more? The only time I want to here from Mondo, is when they call me or sms me to tell me all has been resolved. Thank you for responds, even though its a public holiday. God Bless.

Kindly provide me with the number as the MTN store require it to to my upgrade

I just confirm with Eugene, he did not receive any RMA number sms. The number that he got from the chat, is still showing on MTN side as blocked they do not have a cleat path to do the upgrade. They have told us that you have to take contracts of al together from your system for them to do any upgrades. Kindly confirm via sms when both cancellations has been done on *** & ***. thank you

Eugene just spoke to someone at mondo, while we were holding on, the line got dropped and i phoned again, still holding on to speak to someone again. Mondo did not tried to contact me or Eugene as they said they did. Also they did not even tried to phone me back when the call dropped??

"See below, again our time, inconvenience cause, sitting for an hour in the Que waiting to see an consultant and again, after more than a hour, I still can not do my upgrade." I receive this email after we left the MTN shop. Thank you Vee, for your kindness and support
Hi Mr Senekal Thank you for visiting the store, I’m sorry for keeping waiting for so long in the store but please be advised that the previous upgrade from Mondo was not reversed. Please contact their customer service to follow up on the reversal because the system does not allow me to continue with the upgrade. Cell: *** | | Warm regards,
| Veronica Willie
| Representative: Customer Service C: +***4
| *** | mtn.co.za
| |
| | This email is confidential. If you have received it in error, you are on notice of its status. Please notify us immediately by reply email and then delete this message from your system. Please do not copy it or use it for any purpose, or disclose its contents to any other person as to do so could be a breach of confidentiality. Thank you for your cooperation

From: Marianne Senekal [mailto:m*******]
Sent: Wednesday, December 23, 2020 10:03 AM
To: Veronica Willie [ MTN South Africa ] <***>
Subject: FW: MTN _ Upgrade Reversal_ Device returned Hi Vee, Kyk tog of dit reg is, ***– ID *** 085. Baie dankie

Kindly note that we still can not do any upgrades. I received an email from the mtn store, saying that the date of my upgrade has not been changed. It is still 2023-11-23? kindly revered back to original upgrade date???