KS
Kgaugelo S
1 reviews | Active since May 2021
07 May 2021, 07:34
Bad services and ********
I got a call from mondo and I agreed to sign mtn contract with them.. The delivery was two contract and I send them am emailing canceling the other contract I didn't ask for since 09 April the didn't cancel and they also added it on the invoice... Mondo
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
07 May 2021, 08:19Hi Kgaugelo,
Thanks for sharing your concerns with us. We apologize for your experience; this is not how we conduct our business.
We have escalated your complaint to the necessary department, and this will be investigated.
We have escalated your complaint to the necessary department, and this will be investigated.
In the meantime, we will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO118715
Regards,
The Mondo Team
The Mondo Team
Mondo's reply07 May 2021, 08:19
Official
Hi Kgaugelo,
Thanks for sharing your concerns with us. We apologize for your experience; this is not how we conduct our business.
We have escalated your complaint to the necessary department, and this will be investigated.
We have escalated your complaint to the necessary department, and this will be investigated.
In the meantime, we will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO118715
Regards,
The Mondo Team
The Mondo Team
Mondo's replyOfficial
10 May 2021, 15:49Hi Kgaugelo,
Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful.
Please note that we have escalated your cancellation to management at MTN to prioritize.
Our team will keep you updated on the progress.
Regards,
The Mondo Team
The Mondo Team
Mondo's reply10 May 2021, 15:49
Official
Hi Kgaugelo,
Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful.
Please note that we have escalated your cancellation to management at MTN to prioritize.
Our team will keep you updated on the progress.
Regards,
The Mondo Team
The Mondo Team
Mondo's replyOfficial
14 May 2021, 13:44Hi Kgaugelo,
Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful.
Please note that our management team is working around the clock to have your cancellation query resolved.
Our team will provide you with feedback.
Regards,
Mondo Team
Mondo's reply14 May 2021, 13:44
Official
Hi Kgaugelo,
Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful.
Please note that our management team is working around the clock to have your cancellation query resolved.
Our team will provide you with feedback.
Regards,
Mondo Team
Mondo's replyOfficial
20 May 2021, 12:09Hi Kgaugelo,
Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful.
MTN has confirmed that the sim is cancelled.
Your query is resolved and will be closed.
Should you have any further queries please call or email our team.
Should you have any further queries please call or email our team.
Regards,
Mondo Team
Mondo's reply20 May 2021, 12:09
Official
Hi Kgaugelo,
Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful.
MTN has confirmed that the sim is cancelled.
Your query is resolved and will be closed.
Should you have any further queries please call or email our team.
Should you have any further queries please call or email our team.
Regards,
Mondo Team