Bad Services

Pathetic services, Spoke to Aneesha on the 24th August 2022 and gave her the IRMS number to proceed with my cancellation, she assured me it would cancelled in 7 - 10 working days and my account would even be refunded after the debit order goes off, she even called back the next day with a case number (RCO) it's 2 weeks later and I call in to hear what's happening and when will my account be refunded only to find out by Ntombi that the cancellation still needs to happen and she can't help me and can't call me back as it's an inbound line when I'm telling her Aneesha called me back so why can't she so the same, she then said I must call back with IRMS number to proceed with cancellation as theirs nothing on her system and she can't help me further, I then call back and I get put on hold by another agent who then drops the line, I call back and spoke to Amanda and she says she doesn't know why Aneesha just didn't do her job in the first place, now I have to wait another 7 to 14 working days for my it to be cancelled and another 7 to 14 working days for my account to be refunded, almost over a month of waiting for a mistake made on their side by sending me the incorrect device, this is truly the worst customer experience ever, but they so quick to take your money and get rich off it and nobody event attempts to help or do their Job and the fact that I'm always having to call in and waste my airtime is just poor.