ON
Olivia N

1 reviews | Active since Jan 2018

08 Jan 2018, 09:58

BAD SERVICE/NO DELIVERY/********

Buy Mondo contacted me and sold me a wifi modem, Hisense phone, and 2 x sim cards with numerous bundles and call time under the name of Telkom! Since the last call where everything was approved my good were delivered ( ONLY HALF OF IT) tried to contact them , NO ANSWER on the customer care line... Tried to email.... NO RESPONSE on ANY of my emails! I've been waiting now for more than a month for any feedback.... Please see my last email to them: Herewith I am handing in a formal letter of cancelation of my contract with BuyMondo. After numerous attempts to contact you Via email, phone calls as well as your customer care on the internet page I would like to cancel my contract with you which I in any case see as cancelled due to the fact that you did not: 1) Deliver all the goods I ordered and was approved for! 2) Never responded to the magnitude of emails I sent to BuyMondo 3) Never answered ANY calls made to the customer care line 4) Never responded to all the numerous times I contacted you via the Internet. 5) Data does not work on the WIFI modem 6) I never received (as agreed with the agent) any form of contact information or contract in writing or via email! I will be going to my bank today to cancel, reverse and stop all past and future payments. Please do feel free to contact me with regards to this maybe we can sort things out. BuyMondo has broken contract with me since the beginning! I am tired of trying and trying and trying... This is a group of ******** and I really wish that these companies will stop using them: TELKOM VODACOM CELL C MTN That's just to name a few!!! Please all be careful of the Mondo group/ Buy Mondo / Mondo Mobile!

0
Replies (2)
Mondo
Mondo's reply08 Jan 2018, 11:39
Official

Good day Olivia

Thank you for raising your query with us. We apologise for any inconvenience caused and delays in response.

Kindly note that your dispute has been logged with our ***** and Risk department and an investigating officer will provide feedback to you shortly.

Kind Regards,

Mondo Mobile Customer Care

***

Mondo
Mondo's reply12 Jan 2018, 08:26
Official

Good Morning Olivia,

As per conversation with our investigating officer your new order was processed and you can expect delivery shortly.

Thank you for your patience.

Kind Regards,

Mondo Mobile Customer Care

***