FM
Feziwe M
1 reviews | Active since Jun 2018
15 Dec 2020, 13:22
BAD SERVICE SO DISAPPOINTED
I am very disappointed with Mondo service I had app**** for a Huawei P40 2020 and I received a router. When I called I was told that they will log a call for collection and investigate what happened and I have to callback again and cancel and start the whole prosses again. Yet the are to quick to debit.
I requested the collection to be made today however they told me that it might take another 7 or 10 working days. This is really inconveniencing us as clients , they cannot go out of there way to assist when the mistake is done by their side.
Helpful (0)
Replies (6)0
Replies (6)
Mondo's replyOfficial
15 Dec 2020, 14:06Good day Feziwe, Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Mondo's reply15 Dec 2020, 14:06
Official
Good day Feziwe, Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Mondo's replyOfficial
15 Dec 2020, 17:23Good day Feziwe, Please note that an investigation has been logged.
We will revert with feedback.
Kind Regards,
Mondo Team
We will revert with feedback.
Kind Regards,
Mondo Team
Mondo's reply15 Dec 2020, 17:23
Official
Good day Feziwe, Please note that an investigation has been logged.
We will revert with feedback.
Kind Regards,
Mondo Team
We will revert with feedback.
Kind Regards,
Mondo Team
Mondo's replyOfficial
18 Dec 2020, 11:37Good day Feziwe, Please note feedback has been provided to you.
Collection arrangements have been made.
We have submitted your investigation for reassessment.
Kind Regards,
Mondo Team
Collection arrangements have been made.
We have submitted your investigation for reassessment.
Kind Regards,
Mondo Team
Mondo's reply18 Dec 2020, 11:37
Official
Good day Feziwe, Please note feedback has been provided to you.
Collection arrangements have been made.
We have submitted your investigation for reassessment.
Kind Regards,
Mondo Team
Collection arrangements have been made.
We have submitted your investigation for reassessment.
Kind Regards,
Mondo Team
Mondo's replyOfficial
23 Dec 2020, 17:45Good day Feziwe, As discussed with Kim, we have logged a request to resubmit your order.
Once the order number is generated we will be in contact with you for delivery arrangements.
Kind Regards,
Mondo Team
Once the order number is generated we will be in contact with you for delivery arrangements.
Kind Regards,
Mondo Team
Mondo's reply23 Dec 2020, 17:45
Official
Good day Feziwe, As discussed with Kim, we have logged a request to resubmit your order.
Once the order number is generated we will be in contact with you for delivery arrangements.
Kind Regards,
Mondo Team
Once the order number is generated we will be in contact with you for delivery arrangements.
Kind Regards,
Mondo Team
Mondo's replyOfficial
28 Dec 2020, 11:33Good day Feziwe,
As discussed with Thobani, your parcel is on its way to you.
The courier company will be contacting you to make a delivery appointment.
Regards,
The Mondo Team
As discussed with Thobani, your parcel is on its way to you.
The courier company will be contacting you to make a delivery appointment.
Regards,
The Mondo Team
Mondo's reply28 Dec 2020, 11:33
Official
Good day Feziwe,
As discussed with Thobani, your parcel is on its way to you.
The courier company will be contacting you to make a delivery appointment.
Regards,
The Mondo Team
As discussed with Thobani, your parcel is on its way to you.
The courier company will be contacting you to make a delivery appointment.
Regards,
The Mondo Team
Mondo's replyOfficial
30 Dec 2020, 11:58Good day Feziwe,
As discussed with Kimona, your package has been successfully delivered and activated.
Your query is now resolved.
Should you have any further queries please feel free to email us.
Regards,
The Mondo Team
As discussed with Kimona, your package has been successfully delivered and activated.
Your query is now resolved.
Should you have any further queries please feel free to email us.
Regards,
The Mondo Team
Mondo's reply30 Dec 2020, 11:58
Official
Good day Feziwe,
As discussed with Kimona, your package has been successfully delivered and activated.
Your query is now resolved.
Should you have any further queries please feel free to email us.
Regards,
The Mondo Team
As discussed with Kimona, your package has been successfully delivered and activated.
Your query is now resolved.
Should you have any further queries please feel free to email us.
Regards,
The Mondo Team