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Eugalia Nomnga-Aphane

1 reviews | Active since Oct 2023

25 Oct 2023, 09:48

Bad Service, ****s, dream sellers.

Me rating this company with a 1 star is very generous, there should be a -1. I am typing this review with tears in my eyes. Do yourself a favor and stay away from Mondo, go directly to Apple, Samsung, MTN or Vodacom to buy your devices. Mondo is very quick to sign you up on taking a contract and accepting DebiChecks but slower than a snail to deliver on devices that are as expensive as some vehicles. It has now been 13 working days waiting for my device which was promised to be delivered between 3 and 10 days working days. I have been calling countless of times, I am getting different explanations, if its not verification it is RICA some have even boldly said that they do not know what the delay could be, meanwhile I'm waiting here helpless after agreeing to take a contract for a cellphone which I desperately need for work. I am really heartbroken and disappointed with the treatment that I have received from Mondo. I do not even know where to turn to. I curse the day I ever came across this company. Its really not fair. I don't know how many times they said my query was escalated I am even sick at the utterance of those words. Its not fair at all. They do not take queries seriously. Or maybe they are just not taking me seriously at all. Its really disheartening.

0
Replies (1)
Mondo
Mondo's reply25 Oct 2023, 11:12
Official
Hi Eugalia,
 
Thank you for taking the time to write to us about your MTN application. 
 
We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
 
Your Case Number is: RCO127354.
 
Regards,
 
The Mondo Team