SD
Sithembiso D
1 reviews | Active since Aug 2019
04 Feb 2021, 15:52
Bad Service, lack of communication
I tried to communicate with them via the online chat for assistance on cancelling just the voice part of the package but the dont reply to that ..the agents keep on asking how can they assist..i have even received the package but I'm already struggling to communicate with them...poor customer service indeed
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Mondo's replyOfficial
23 Feb 2021, 16:17Hi Sithembiso,
Thank you for contacting Mondo Customer Care.
We apologize for the delay in feedback. Unfortunately, your review was posted to the incorrect Hellopeter page. If you are still in need of assistance, please email us on *** and one of our friendly consultants will be in touch.
Please supply the following details in your email:
Name and Surname:
ID Number:
Contact Number:
Network your query is related to:
Regards,
The Mondo Team
Mondo's reply23 Feb 2021, 16:17
Official
Hi Sithembiso,
Thank you for contacting Mondo Customer Care.
We apologize for the delay in feedback. Unfortunately, your review was posted to the incorrect Hellopeter page. If you are still in need of assistance, please email us on *** and one of our friendly consultants will be in touch.
Please supply the following details in your email:
Name and Surname:
ID Number:
Contact Number:
Network your query is related to:
Regards,
The Mondo Team