BAD SERVICE, INCONSISTENCY AND BROKEN PROMISES!!!!

IT HAS BEEN FIVE MONTHS NOW WITHOUT MY PHONE. SO MY PHONE JUST HAPPENED TO SWITCH OFF AND I TOOK TO MTN STORE TO HAVE IT CHECKED AND I WAS TOLD THAT MY PHONE HAD BEEN SENT TO A WRONG WAREHOUSE AND THAT IT WILL BE COLLECTED AND BE ASSIGNED A SPECIALIST WHO WILL LOOK INTO IT, THE INTIAL AGREEMENT BEING THAT IT WILL BE READY WITHIN A MONTH. LONG STORY SHORT I CALLED MTN AND THEY GAVE ME AN IRMS NUMBER TELLING ME TO CONTACT THE INSTITUTION THAT ISSUED ME WITH THE PHONE TO REPLACE IT. SO I DID I CALLED MONDO AND I BELIEVE I FIRST SPOKE WITH AMANDA WHO TOLD ME THAT SHE WILL BE IN CONTACT WITH ME AFTER 48 HOURS. SO I WAITED AND WAITED AND CALLED BACK EVENTUALLY AND I WAS ADVISED TO HAVE THE CONTRACT CANCELLED AND HAVE MY CURRENT CONTRACT BE TRANSFERRED TO A NEW CONTRACT THAT I WOULD OPEN BUT I WILL HAVE TO WAIT OUT THE 14 DAYS OF CANCELLATION PERIOD, I HAD HOPE FINALLY THAT WHICH WAS BROKEN WHEN FOURTEEN DAYS PAST BY WITHOUT BEING CONTACTED OR RECEIVING THE SMS THAT WHICH WAS PROMISED. SO YESTERDAY I SPOKE WITH NIA WHO LIKE EVERYONE TOLD ME THAT MY CASE HAS URGENTLY BEEN ESCALATED TO MTN. AFTER SO MUCH TIME WAITING, HOW LONG REALLY SHOULD I STILL WAIT? I NEED A PHONE!!!!WE HAD GOOD A RELATION WHEN WE STARTED AND NOT ONCE HAVE I EVER MISSED A PAYMENT. I DIDN'T WANT TO WRITE THIS REVIEW AND I TRIED BEING REASONABLE BUT I FEEL LIKE I AM AN IDIOT TO HAVE WAITED THIS LONG. I AM SICK AND TIRED OF WAITING. I AM TIRED OF HEARING THIS "ESCALATED" WORD. FUNNY THING I SPOKE WITH A LADY AS WELL I FORGOT HER NAME WHO TOLD ME THAT THEY ARE AWAITING A COURIER TO HAVE MY PHONE COLLECTED FOR DELIVERY BUT NAH NONE OF THAT HAPPENED- I WAS LED ASTRAY.