BAD SERVICE FROM Mondo

In February 2022 I took a contract whereby I was misled by the sales agent that it was a 6-month contract. I then raised the issue with Mondo and found the sales agent guilty upon their investigation.

I was then requested to return the device (router) which I did. They promised to cancel the account with MTN. To my surprise, I started receiving calls from debt collectors because my name was handed over. I alerted Mondo about the matter and they promised to deal with the issue and have my name cleared. To date, my name is not cleared and I have been blacklisted as a bad payer. Every time I call them they promise to clear my name and that never happened.