LW
Liezl W
1 reviews | Active since Oct 2022
17 Oct 2022, 16:59
Bad service from Mondo contract deals
On the 21st of September Michael from Mondo phone met to offer me a Telkom Deal, which i accepted. They have deducted the R100 admin fee on the 4th of October and promised me my delivery will be in the next 7 days. I have not received any thing yet. I have spoke several times to an online Agent Kayleen. Now they tell me they are out of stock. How can they sell me something that is out of stock. It has been out of stock for the last 2 weeks now.
Helpful (0)
Replies (5)0
Replies (5)
Mondo's replyOfficial
17 Oct 2022, 17:00Good day Liezl,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO288231
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO288231
Regards,
The Mondo Team
Mondo's reply17 Oct 2022, 17:00
Official
Good day Liezl,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO288231
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO288231
Regards,
The Mondo Team
Mondo's replyOfficial
19 Oct 2022, 10:36Good Day,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you regarding your recent Hello Peter review for Telkom.
Kindly advise what is a convenient time to make contact.
Thank you.
Have a lovely day further.
Mondo Contact Details:
Contact Number: ***
Customer Care Email Address: ***
Hello Peter Email Address: ***
Kind Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you regarding your recent Hello Peter review for Telkom.
Kindly advise what is a convenient time to make contact.
Thank you.
Have a lovely day further.
Mondo Contact Details:
Contact Number: ***
Customer Care Email Address: ***
Hello Peter Email Address: ***
Kind Regards,
The Mondo Team
Mondo's reply19 Oct 2022, 10:36
Official
Good Day,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you regarding your recent Hello Peter review for Telkom.
Kindly advise what is a convenient time to make contact.
Thank you.
Have a lovely day further.
Mondo Contact Details:
Contact Number: ***
Customer Care Email Address: ***
Hello Peter Email Address: ***
Kind Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you regarding your recent Hello Peter review for Telkom.
Kindly advise what is a convenient time to make contact.
Thank you.
Have a lovely day further.
Mondo Contact Details:
Contact Number: ***
Customer Care Email Address: ***
Hello Peter Email Address: ***
Kind Regards,
The Mondo Team
LW
Liezl W's updateReviewer Update
20 Oct 2022, 09:00Yesterday i have sent an sms back to say that i am available now. The signal was just bad on my side
LW
Liezl W's update20 Oct 2022, 09:00
Reviewer Update
Yesterday i have sent an sms back to say that i am available now. The signal was just bad on my side
Mondo's replyOfficial
20 Oct 2022, 09:14Hi Liezl,
Trust you are well.
Thank you for the above response.
We will be in contact with the account holder at 10 am.
Regards,
The Mondo Team
Trust you are well.
Thank you for the above response.
We will be in contact with the account holder at 10 am.
Regards,
The Mondo Team
Mondo's reply20 Oct 2022, 09:14
Official
Hi Liezl,
Trust you are well.
Thank you for the above response.
We will be in contact with the account holder at 10 am.
Regards,
The Mondo Team
Trust you are well.
Thank you for the above response.
We will be in contact with the account holder at 10 am.
Regards,
The Mondo Team
Mondo's replyOfficial
20 Oct 2022, 10:27Hi Liezl,
Thank you for taking my call.
As discussed, the application is delayed due to stock.
Due to this, I have sent a request to the relevant department to find what is the turnaround time as to when stock will be received.
I will provide you and Riaan with an update within today.
Have a great day further.
Regards,
The Mondo Team - Nicole
Thank you for taking my call.
As discussed, the application is delayed due to stock.
Due to this, I have sent a request to the relevant department to find what is the turnaround time as to when stock will be received.
I will provide you and Riaan with an update within today.
Have a great day further.
Regards,
The Mondo Team - Nicole
Mondo's reply20 Oct 2022, 10:27
Official
Hi Liezl,
Thank you for taking my call.
As discussed, the application is delayed due to stock.
Due to this, I have sent a request to the relevant department to find what is the turnaround time as to when stock will be received.
I will provide you and Riaan with an update within today.
Have a great day further.
Regards,
The Mondo Team - Nicole
Thank you for taking my call.
As discussed, the application is delayed due to stock.
Due to this, I have sent a request to the relevant department to find what is the turnaround time as to when stock will be received.
I will provide you and Riaan with an update within today.
Have a great day further.
Regards,
The Mondo Team - Nicole