JJ
JODY J
1 reviews | Active since Jul 2021
28 Jul 2021, 14:33
Bad service from mondo
Verry verry bad im sti waitning for them to contact me and activate my sim cards if been waiting a month i want to cancel the contracts but thay wont let me
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
28 Jul 2021, 14:42Hi Jody,
Thank you for taking the time to write to us about your Telkom Activation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO128846
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom Activation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO128846
Regards,
The Mondo Team
Mondo's reply28 Jul 2021, 14:42
Official
Hi Jody,
Thank you for taking the time to write to us about your Telkom Activation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO128846
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom Activation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO128846
Regards,
The Mondo Team
Mondo's replyOfficial
28 Jul 2021, 16:50Hi Jody,
Trust you are well.
As discussed with Nicole, please note that an urgent collection has been logged for you.
DSV couriers will be in contact with you, in order to set an appointment for collection.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, please note that an urgent collection has been logged for you.
DSV couriers will be in contact with you, in order to set an appointment for collection.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Mondo's reply28 Jul 2021, 16:50
Official
Hi Jody,
Trust you are well.
As discussed with Nicole, please note that an urgent collection has been logged for you.
DSV couriers will be in contact with you, in order to set an appointment for collection.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, please note that an urgent collection has been logged for you.
DSV couriers will be in contact with you, in order to set an appointment for collection.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Mondo's replyOfficial
13 Aug 2021, 13:26Hi Jody,
Please note that we have received your devices and the cancellations have been done.
Your query is now resolved and will be closed.
Should you have any further queries please call or email our team.
Regards,
The Mondo Team
Please note that we have received your devices and the cancellations have been done.
Your query is now resolved and will be closed.
Should you have any further queries please call or email our team.
Regards,
The Mondo Team
Mondo's reply13 Aug 2021, 13:26
Official
Hi Jody,
Please note that we have received your devices and the cancellations have been done.
Your query is now resolved and will be closed.
Should you have any further queries please call or email our team.
Regards,
The Mondo Team
Please note that we have received your devices and the cancellations have been done.
Your query is now resolved and will be closed.
Should you have any further queries please call or email our team.
Regards,
The Mondo Team