JN
Johan N
1 reviews | Active since Feb 2022
17 Feb 2022, 09:07
Bad Service from Mondo and MTN
After two months working with Mondo and MTN my problem is not resolved. I see all the good ratings from Mondo, I have not seen that from there Customer Care or Sales Admin team. Ref *** and ***
Helpful (0)
Replies (5)0
Replies (5)
Mondo's replyOfficial
17 Feb 2022, 09:22Good day Johan,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO185987
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO185987
Regards,
The Mondo Team
Mondo's reply17 Feb 2022, 09:22
Official
Good day Johan,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO185987
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO185987
Regards,
The Mondo Team
JN
Johan N's updateReviewer Update
08 Mar 2022, 14:36nothing happened with the case number. I have raised another 2 ***** cases .. still nothing. The fact that Mondo and MTN are freely closing cases shows that the ***** is bigger. I can't trust any one from MTN or Mondo or actually DSV phoning me.
JN
Johan N's update08 Mar 2022, 14:36
Reviewer Update
nothing happened with the case number. I have raised another 2 ***** cases .. still nothing. The fact that Mondo and MTN are freely closing cases shows that the ***** is bigger. I can't trust any one from MTN or Mondo or actually DSV phoning me.
Mondo's replyOfficial
08 Mar 2022, 16:35Hi Johan,
Trust you are well.
Please note that your query has been escalated to the relevant department.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
Please note that your query has been escalated to the relevant department.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
Mondo's reply08 Mar 2022, 16:35
Official
Hi Johan,
Trust you are well.
Please note that your query has been escalated to the relevant department.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
Please note that your query has been escalated to the relevant department.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
JN
Johan N's updateReviewer Update
17 Mar 2022, 07:499 days later, still nothing ... useless. End of the month will come and I will receive another SMS from MTN or Mondo to tell me that I'm going to be reported to the credit bureau. This month it was R2691.07 .. wonder what next month will be. MTN and Mondo are *****ing from yourselves and the public must run around to police stations and the additional expenses to chase Mondo and MTN to act on there own *****.
JN
Johan N's update17 Mar 2022, 07:49
Reviewer Update
9 days later, still nothing ... useless. End of the month will come and I will receive another SMS from MTN or Mondo to tell me that I'm going to be reported to the credit bureau. This month it was R2691.07 .. wonder what next month will be. MTN and Mondo are *****ing from yourselves and the public must run around to police stations and the additional expenses to chase Mondo and MTN to act on there own *****.
Mondo's replyOfficial
30 May 2022, 12:28Hi Johan,
Trust you are well.
Please note that the MTN line which was not authorized by you has been cancelled and deactivated.
Your query has been resolved and will be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Trust you are well.
Please note that the MTN line which was not authorized by you has been cancelled and deactivated.
Your query has been resolved and will be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Mondo's reply30 May 2022, 12:28
Official
Hi Johan,
Trust you are well.
Please note that the MTN line which was not authorized by you has been cancelled and deactivated.
Your query has been resolved and will be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Trust you are well.
Please note that the MTN line which was not authorized by you has been cancelled and deactivated.
Your query has been resolved and will be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team