KM
Kwezi M
1 reviews | Active since Dec 2021
09 Nov 2022, 17:56
Bad service from Mondo
I got a call from their agent who made false promises about the billing of my Wi-Fi router contract, he even said their calls are record. When I called them about this lie they conveniently couldn’t pickup my ID on their system, but they managed to find it for the delivery of the router. I asked to be escalated to their managers,I am still waiting for their call 3 weeks later. Their service is totally appalling. I couldn’t even get the reference number because they said they can’t log my dissatisfaction.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
10 Nov 2022, 08:04Hi Kwezi,
Thank you for taking the time to write to us about your MTN query.
We do apologize for the level of service that you have received thus far.
An internal investigation has been logged to have the sale call recording assessed. Once we receive feedback, we will be in touch with you.
Case No: RCO299052
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We do apologize for the level of service that you have received thus far.
An internal investigation has been logged to have the sale call recording assessed. Once we receive feedback, we will be in touch with you.
Case No: RCO299052
Regards,
The Mondo Team
Mondo's reply10 Nov 2022, 08:04
Official
Hi Kwezi,
Thank you for taking the time to write to us about your MTN query.
We do apologize for the level of service that you have received thus far.
An internal investigation has been logged to have the sale call recording assessed. Once we receive feedback, we will be in touch with you.
Case No: RCO299052
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We do apologize for the level of service that you have received thus far.
An internal investigation has been logged to have the sale call recording assessed. Once we receive feedback, we will be in touch with you.
Case No: RCO299052
Regards,
The Mondo Team
Mondo's replyOfficial
29 Nov 2022, 11:34Hi Nomakwezi,
Trust you are well.
Thank you for taking my call.
As discussed, please note that your MTN dispute was deemed Valid (in your favor), due to this we will refund you for the 1st subscription that you paid to MTN.
An email has been sent to you regarding the refund.
You may send your reply to ***.
Regards,
The Mondo Team - Nicole
Mondo's reply29 Nov 2022, 11:34
Official
Hi Nomakwezi,
Trust you are well.
Thank you for taking my call.
As discussed, please note that your MTN dispute was deemed Valid (in your favor), due to this we will refund you for the 1st subscription that you paid to MTN.
An email has been sent to you regarding the refund.
You may send your reply to ***.
Regards,
The Mondo Team - Nicole