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Justin J

1 reviews | Active since May 2014

04 Oct 2018, 19:48

Bad service from Mondo

When i took out the contract with Mondo and MTN i was offered a Huawei P20lite with airtime, sms'es and data. That i got. I was also offered an additional Huawei router and 500MB monthly. This all for R299.

Problem is i got both devices but only one sim. I need to know when will i get my sim with the 500MB on? I have been querying since 28 July 2018 and no response. Been paying 3 months now for something I don't have.

The reference number I received was ********** 8. This people Mondo is giving MTN a bad name.

0
Replies (5)
Mondo
Mondo's reply05 Oct 2018, 08:16
Official

Good Day Justin,

Thank you for raising your query with us.

Please note that we will be in contact with you shortly

Kind Regards,

Mondo Team

Mondo
Mondo's reply14 Dec 2018, 17:32
Official
Good Day Justin, 

Kindly note that we are still working on your query. 

We will provide you with a resolution.

Thank you for your patience.

Kind Regards,
Mondo Team
Mondo
Mondo's reply08 Jan 2019, 13:08
Official
Good Day Justin, 

Please note that we have been trying to call you regarding your MTN query with no success.

Please advise what is the best possible time to contact you.

Kind Regards,

Mondo Team
Mondo
Mondo's reply10 Jan 2019, 13:04
Official
Good Day Justin, 

Please note that we have attempted contacting you again to resolve your query with no success. 

Please advise what is the best possible time to contact you.

Kind Regards,

Mondo Team 
Mondo
Mondo's reply14 Jan 2019, 14:50
Official
 Good Day Justin, 

Please note that we have attempted contacting you again to resolve your query with no success. 

Please advise what is the best possible time to contact you or please respond to our email.

Kind Regards,

Mondo Team