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IS
Ivan S

1 reviews | Active since Jul 2023

01 Aug 2023, 08:58

Bad service

I have requested a transaction to be reversed on 4 July 2023. I was told that it would take between 7 and 14 days. After numerous calls and e-mails, to date, it has not been reversed and I am getting all kinds of excuses from them. My ref. no. is RCO416182

0
Replies (3)
Mondo
Mondo's reply01 Aug 2023, 09:29
Official
Good day Ivan,

Trust you are well.

We did receive your cancellation request and are awaiting an update. We sincerely apologize for any inconvenience this has caused.

Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you

Thank you for your patience and understanding.

Regards,
The Mondo Team
IS
Ivan S's update03 Aug 2023, 16:18
Reviewer Update
I am still struggling to get my request for reversing an upgrade cancelled from 4 July. Everytime I phone, I get a different excuse why it has not been done as yet! The service that I am getting is pathetic!!!!!!! In fact, there is no service........................
Mondo
Mondo's reply17 Aug 2023, 09:59
Official
Hi  Ivan ,

Trust you are well

We apologize for the delay in response and getting back to you.
 
Please note that we are currently looking into your query

We have escalated it to the relevant department for further assistance.
 
Regards,
 
The Mondo Team